Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Thought the price too good to be true - a quarter of some other suppliers but risked it anyway. Items arrived within two days, much less delay than the five working days promised. My only complaint is the time it took to fight my way through the bubble wrap in which each tube was individually packed! Great service and incredible value.
Excellent service.
Product is great the only thing was driver was a bit lazy with pump truck and drop them in road he could of pull it on to my drive but didn't even try
Easy to use website and very quick delivery
Good product range at very competative prices with first class delivery service.
Very good customer service.
Goods came on time and packaged well
Very good service, the ridge tiles i ordered from roofstores.co.UK arrived in Very good condition and well packed. The delivery driver was very helpful and a pleasant person.
I was hoping to give a far better review than my initial experience after the sales team tried to assist me, however given the damaged tiles in my order and the promise to replace these (over 2 weeks ago) no yet arriving I only wish I'd gone to a reputable building supplies company. Never mind...you learn from experience
Ordered tiles for extension roof and they were reasonably priced and delivery was very quick .
Easy ordering process and quick delivery. The delivery driver was very polite and she made sure the products were carefully placed exactly where I asked.
Easy to use website. Very competitive prices and delivery charges. Fast service.
The slates were really well packaged and delivery was on time.
Easy online transaction. Good arrived ahead of schedule too.
Great website easy to navigate round and great value for money and product excellent and great for the shed very happy customer and would highly recommend them
Very happy with recent purchase, roof tile arrived in good condition. Jack kindly help us add additional items which we have missed before dispatch. This has save us additional delivery.
Everything spot on. Easy to place my order, confirmation e mails sent right away. Delivery made quickly with an e mail advising which day delivery was to take place. Could not have been better.
Excellent service very efficient & the delivery driver was so polite & a very lovely Gentleman. It was always easy to communicate with the company via email & telephone & I would highly recommend this company. Thank You 🙏🏽 Zehra from East Dulwich 🍀🧿🙏🏽
prompt and easy to deal with
Had some roof slate delivered unfortunately 1 was broken but i emailed them and got a very quick response and a replacement was sent out immediately! Can't fault the customer service or the speed in which they dispatch and deliver. The break wasn't down to poor packaging either as they were all individually wraped to a very good standard would certainly recommend and use again without a doubt
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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