Reviewers generally appreciate Roadrunnersports for its solid selection of running gear and reliable shipping. Many customers highlight the quality of products, noting that the gear meets expectations and often arrives quickly. The customer service is frequently praised for being knowledgeable and responsive, especially during the return process. However, some consumers express disappointment with the return policy, citing complications such as having to pay for return shipping and delays in processing refunds. Additionally, a few reviews mention that the website can be slow and that there are limited sales compared to competitors. Despite these concerns, the overall sentiment remains positive, with many customers planning to return for future purchases.
2 weeks ago
Ordered gear for our running club and got excellent service. They worked with us on pricing for the large order and everything arrived on time. Will definitely use them again for team purchases.
2 weeks ago
Had an issue with a defective pair of shoes and their team handled the return process flawlessly. They even expedited the replacement at no extra charge. This is why I keep coming back to them for all... See more
2 weeks ago
While they have good products, the website can be slow and sometimes crashes during checkout. Had to try three times to complete my order. The actual products arrived quickly though and were as expect... See more
2 weeks ago
The shoes I ordered were great quality, but one item was backordered without notice. Customer service was responsive when I called, but I wish they had better inventory tracking on their website.
Ordered gear for our running club and got excellent service. They worked with us on pricing for the large order and everything arrived on time. Will definitely use them again for team purchases.
Had an issue with a defective pair of shoes and their team handled the return process flawlessly. They even expedited the replacement at no extra charge. This is why I keep coming back to them for all my running gear.
While they have good products, the website can be slow and sometimes crashes during checkout. Had to try three times to complete my order. The actual products arrived quickly though and were as expected.
The shoes I ordered were great quality, but one item was backordered without notice. Customer service was responsive when I called, but I wish they had better inventory tracking on their website.
Always find what I need here and shipping is consistent. Wish they had more frequent sales or promotions compared to other retailers. The quality is always good though, especially for name brand items.
The VIP membership pays for itself with free shipping and exclusive discounts. I've been a member for two years and have saved hundreds on running gear. Their product recommendations are spot-on too.
Quality products and decent prices, but shipping took longer than expected. The running apparel I ordered was exactly as described and fits well. Would order again but maybe pay for expedited shipping next time.
The shoes I received were good quality but the sizing ran smaller than described. More detailed sizing charts would be helpful. Return process was straightforward though and they processed the exchange quickly.
Been shopping here for years and they're consistently reliable. Good selection of both budget and premium options. Customer service is knowledgeable about the products they sell.
Ordered running shoes and they arrived within 3 days. The website is easy to navigate and has a huge selection of brands. Prices are competitive and customer service was helpful when I had questions about sizing.
Finally found the specific trail running shoes I needed after searching everywhere. Their filter system made it easy to find exactly what I was looking for. Prices are fair and the product descriptions are detailed.
Bought shoes that didn't fit right and the return process was more complicated than expected. Had to pay return shipping and wait two weeks for refund processing. Product quality was fine but the hassle wasn't worth it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Roadrunner Sports is a specialty athletic retailer that focuses on running and fitness equipment. The company offers running shoes, apparel, accessories, and gear for runners and fitness enthusiasts through retail locations and online sales. They typically provide product selection from various athletic brands along with services aimed at the running community.
This business has claimed their CrowdTrust profile and actively responds to reviews.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
