Great overall experience
Great overall experience exceeded all expectations

Last reviewed 11 months ago
11 months ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
11 months ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Great overall experience exceeded all expectations
Excellent communication and very fast delivery!
Excellent service and I felt the driver that delivered my car, Alan, really cared
NOT RECOMMENDED! BE CAREFUL! Don’t trust this company! You can be responded while they try to have your booking or asking for more money for insurance after then. I ordered to ship my car with the guy name ANTHONY HERMAN, shipping it from Florida to San Jose. They didn’t show up to pick up the car and didn’t answer phones, emails, text messages . Not responding at all. I canceled the booking and book another company to ship my car. They did in some tricky to pick up my car without my permission from other company and kept my car for 4 days, then they called and emailed me to ask for money plus storage fees to release my car. The accounting staff girl named MELISSA CORSALE. This is an act of stealing personal property and extortion from this company and those people. I’ll take further actions sooner. Just let you guys know to be careful to do business with this company.
Easy & Efficient. They did a great job with pick up and delivery of my vehicle. I needed the vehicle to travel from Florida to California, and they did an excellent job. I received the vehicle was in the same condition as when I gave it to them. The only thing that could have been a little difficult to figure out was the drop off, as there was no expected delivery date given, no updates given along the way as to when it could be, and I was given a 1 hour "I'm coming" phone call. I was able to make it work, but I had to leave a previous engagement in order to get the vehicle. Overall this was a great experience, and I'm glad to have had my vehicle transported through RoadRunner.
There a 2-3 hours window when carrier will arrive. Either than that the service was good.
Company did what they said they would do, were on time, courtous and communicated well.
Everything was good with the transport of the car would definitely use road runner again when I need to transport.the only thing that wasn’t good is that Freddy Cortez would not return any of my calls when I asked a question about the shipment
Great service Personable and helpful drivers who kept us well informed along the way! Thank you!
Delivered my car early in great shape. I would highly recommend.
Professional and kept in touch.
Great communication system, very easy to set up. Delivery driver was very polite. Highly recommend this service.
I had an excellent experience with RoadRunner. The entire process was smooth and professional from start to finish. The drivers were efficient, punctual, and clearly experienced. A special mention goes to the gentleman who delivered the car to its final destination—he was absolutely exceptional. His professionalism and attention to detail truly stood out. Many thanks to the entire team for such a reliable and stress-free service Highly recommended
They pick up my car and deliver it on time. Communication with roadrunner wasn't that good. The driver of the truck did communicate with us letting us know that they were on their way
Very efficient, good communication, along with excellent documentation of pick up condition with quick delivery cross country. Bottom line they were worth the price and I felt it was extremely fair.
Very professional
Fast service
The whole process was effortless. I booked online on a Thursday and my car was picked up for shipment the following Monday. It was delivered to my home 4 states away in only 3 days. I didn't even have to be present for pickup. 10 out of 10 recommend. I need to have another car shipped this summer and will use RoadRunner again.
This was a good experience I had my car shipped with my things inside the car was delivered out of state in one day the service was great with keeping me updated and the driver also kept me updated when he was coming and dropping off the car I highly recommend them
Your dispatcher, Christian, was polite and professional. The driver, Nikolai, was polite and respectful. My vehicle was picked up Monday evening, the same day I made the reservation, and deliver to Florida the next morning.
Based on analysis of 29 reviews rated 1-2 stars for RoadRunner Auto Transport
“god awful everything negative you read online about their service is entirely true”
“UPDATE: While the customer service during the delivery process was as described above, the claims department did reac...”
“Communication is non-existent and I wouldn’t trust them with my floor mat much less my car”
“This is by far one of the worst transport companies I have ever dealt with”
“Lack of communication changed price and not on time”
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RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives high praise for its excellent service, with many reviewers highlighting the professionalism and politeness of the staff throughout the process. Customers appreciate the timely pickups and deliveries, often noting that their vehicles arrive ahead of schedule. The drivers, such as Andy and Harry, are frequently described as fantastic and communicative, providing consistent updates that enhance the overall experience. However, some consumers report challenges with communication, particularly with drivers who may not speak English fluently, leading to difficulties in understanding delivery times. Additionally, a few reviews mention rude interactions with company representatives, which detracts from the otherwise positive experience.
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