Riviera Travel Reviews

Very easy process and they were very helpful.

Shana the lady we mainly dealt with was brilliant Also helped by Wendy, Stephen and Harry

Excellent customer service

There are two key reasons we keep coming back to Riviera Travel when considering where to go for our holidays. Firstly, the holidays are, in our experience, consistently first rate. Exceptionally well packaged tours and cruises, great hotels, super friendly and knowledgeable tour managers and guides, and excellent communication throughout the booking experience and holiday itself. Then there is the customer service team. All our dealings have been with expertly well-informed, polite, professional, patient and affable team members. No question is too daft and we never feel never rushed, or that we're being given a hard sell. Our latest experience booking a much considered and, for us, a very different trip, was first rate. We were brilliantly looked after by Kevin who listened to and understood what we wanted, then talked us through all of our options. We were only after advice in our initial contact but, after a really helpful chat with Kevin, we booked our trip. Can't wait! Thanks Kevin and Riviera

My first solo holiday booking. However, the Riviera travel consultant was helpful and patient. She reserved the holiday for me to “sleep on it” and gave me a day to finally decide. When she rang back she discussed my situation and gave me information on a solo holiday. She then gave me time to mull this over, ringing me back a day or so later. Absolutely no pressure to sign up and I felt very positive about the whole experience.

Booking completed online on a user friendly website

Booking ref 1452599. We paid £550 per person per travelling Day for a Rhine Christmas cruise. The cabin food and service were fine but we had no land visits before 2pm and it started to get dark at 4pm. We stayed docked overnight instead of travelling and thus spent one morning cruising past seemingly endless industrial complexes. One night we spent moored at Boppard where even in the day virtually everything was shut. If we had used that time sailing we could have had a whole day in Cologne instead of only two hours of daylight. At Rudesheim there was no included excursion. A visit to the museum and transport to it was charged at Euro20 in spite of the £550 per day holiday cost. In compensation I was offered up to 20% reduction on a future cruise but only if I paid for a premium cabin! I will of course not be taking them up on this generous offer

I attempted to book my holiday on the Riviera web site but when it came to booking the cabin number it told me I had to book through the phone booking, which I did The agent was very helpful and efficient and provided a pleasant and efficient booking experience. He provided a 5 star service but I dropped one star overall because I prefer to book on line.

The booking experience was very good with friendly efficient and patient advisers. There were difficulties in setting up an account which needed time and several calls, Despite this staff were helpful when trying to sort this out and finally achieved success.

They appear to care about what they do. They are extremely helpful and obliging, nothing is too much trouble for them. Certainly the most attentive company I have dealt with.

Riviera Travel was very helpful and efficient when I booked my river cruise holiday.

Easy booking process for holiday in Spain. Looking forward to this tour.

Sharon Inge was super helpful, prompt, phoned back when she said she would and very informed. Much better than booking online. Thank you

Just finalised a booking of a 2026 Blue Danube River Cruise with a Vienna extension for my wife and I, with another couple who have been our long standing travelling companions for many years. After using another cruise company for previous cruises we decided to try Riviera after receiving good reports from other friends. After online research, my initial telephone contact with Riviera was with consultant Gemma Read who was very helpful and knowledgable and provided us with a holiday quote and made an initial reservation, with a promise to call back after the weekend to allow time for us to discuss the details with our friends. Gemma called back as expected and after a brief discussion an acceptable offer was agreed and accepted. Our cruise confirmation has now been received and the whole booking process so far, has been easy and carried out well. We are now looking forward to a great 2026 holiday and hope this good experience continues.

Ease of booking a tour. Efficient sales and so helpful.

Easy to use online booking service

The person I spoke to on the phone was very pleasant and helpful. Made the booking experience straightforward and easy.

Very easy to book, customer service was friendly and very helpful answering any questions I had.

It was quick and easy

I spoke to Laurie and he was so helpful and patient with my questions. He replied quickly to my email with my further questions.