Booking experience
Agent was very helpful answering all my questions promptly and fully. Booking process was unhurried and seemless.

Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
Agent was very helpful answering all my questions promptly and fully. Booking process was unhurried and seemless.
I got through to a human being quickly, who was very pleasant, thorough and efficient. The booking documents came through on email quite soon afterwards. I have no complaints.
Lynda was very helpful, informative and efficient
Problem with the online booking system. Had to phone Riviera travel. Received faultless and friendly service.
The call centre answered quickly and the staff were very amicable, knowledgeable and helpful about the cruise details
We went to India's Golden Triangle with Riviera Travel in January. The whole experience was fantastic from start to finish, great flight times, comfortable coach travel and fabulous hotels, both modern and traditional. The food was delicious and varied and we had no upset stomachs, which I think everyone worries about beforehand. The weather was perfect, chilly early mornings and evenings with highs of 24 degrees. Our English and local tour guides were brilliant, well-organised, thoughtful, informative and so kind and helpful. We can't praise them enough. It was a thrilling trip with tiger safaris, tuk-tuk rides and rickshaws for an adrenalin boost, plus lots of history and culture around the famous forts and palaces, all explained clearly and with great good humour by our guides. We will certainly be booking with Riviera Travel again, and India will be high on our wish list.
The booking agents were very helpful and made booking easy
Helpful friendly and polite staff.
Andrew was an excellent ambassador for Riviera. The booking was very goos
Customer service on the telephone by Elaine was excellent Disappointed that as a single traveller I was unable to book on the website - could book for 2 but not one
Ease of booking - Amanda was very polite and easy to speak to - as was Linda when I wanted to upgrade the cabin on the river cruise we'd booked.
We made a telephone booking which was handled expertly & efficiently by the Riviera representative
No pressure to book the signature tour of Rajasthan India. Did my own research & checked reviews about tour and company & the majority praised this company. So decided to book. Haven’t travelled yet.
Mark was very pleasant, knowledgeable and helpful when I recently booked my River cruise out of Amsterdam. He made the whole process straight forward. Thank you.
Excellent from start to finish. Our booking agent Michelle was attentive, friendly and professional throughout our conversation and all of the team are like her then this is the “go to” place to book a holiday!
Rang to discuss and book a holiday. Lucia very helpful and easy to talk to. Within a short time everything booked.
Melanie was very friendly, helpful and attentive to our needs, making the booking process smooth and efficient.
Nicola on telephone reception very good10
It was easy to contact Riviera Travel and deal with Mark who was friendly and informative. A good experience.
The whole booking process was extremely straightforward. The person I spoke to, Harry, was so pleasant and helpful.
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Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
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