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HomeRiviera Travel Reviews
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Riviera Travel Reviews

4.748 out of 5 stars
4.748 out of 5 stars
4.7
|Excellent|1,000 reviews

TrustScore

4.7
4.748 out of 5 stars
Excellent
5 out of 5 stars
857
4 out of 5 stars
85
3 out of 5 stars
25
2 out of 5 stars
15
1 out of 5 stars
18
1,000 reviews in total

Review summary

Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.

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Based on reviews, created with AI

See what reviewers are saying

Daphne Griffith
Daphne GriffithFeatured

5 months ago

4 out of 5 stars

The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more

Sue W
Sue WFeatured

5 months ago

5 out of 5 stars

Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking b... See more

CeliaD
CeliaDFeatured

5 months ago

5 out of 5 stars

Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

Leigh Cook
Leigh CookFeatured

5 months ago

5 out of 5 stars

Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Rogercarthe
Rogercarthe
1 reviews
12 months ago
5 out of 5 stars

Booking experience

Agent was very helpful answering all my questions promptly and fully. Booking process was unhurried and seemless.

Helpful?
Beryl
Beryl
1 reviews
12 months ago
5 out of 5 stars

Pleasant, throrough and efficient

I got through to a human being quickly, who was very pleasant, thorough and efficient. The booking documents came through on email quite soon afterwards. I have no complaints.

Helpful?
Viv
Viv
1 reviews
12 months ago
5 out of 5 stars

Lynda was very helpful

Lynda was very helpful, informative and efficient

Helpful?
Terence Kirton
Terence Kirton
1 reviews
12 months ago
5 out of 5 stars

Faultless service

Problem with the online booking system. Had to phone Riviera travel. Received faultless and friendly service.

Helpful?
GGS
GGS
1 reviews
12 months ago
5 out of 5 stars

Excellent call centre staff

The call centre answered quickly and the staff were very amicable, knowledgeable and helpful about the cruise details

Helpful?
Janet Belfield
Janet Belfield
1 reviews
12 months ago
5 out of 5 stars

If you want to experiance India, go with Riviera Travel!

We went to India's Golden Triangle with Riviera Travel in January. The whole experience was fantastic from start to finish, great flight times, comfortable coach travel and fabulous hotels, both modern and traditional. The food was delicious and varied and we had no upset stomachs, which I think everyone worries about beforehand. The weather was perfect, chilly early mornings and evenings with highs of 24 degrees. Our English and local tour guides were brilliant, well-organised, thoughtful, informative and so kind and helpful. We can't praise them enough. It was a thrilling trip with tiger safaris, tuk-tuk rides and rickshaws for an adrenalin boost, plus lots of history and culture around the famous forts and palaces, all explained clearly and with great good humour by our guides. We will certainly be booking with Riviera Travel again, and India will be high on our wish list.

Helpful?
Mr William Ixer
Mr William Ixer
1 reviews
12 months ago
5 out of 5 stars

The booking agents were very helpful…

The booking agents were very helpful and made booking easy

Helpful?

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Melanie+Sheldon
Melanie+Sheldon
1 reviews
12 months ago
5 out of 5 stars

Helpful and friendly staff

Helpful friendly and polite staff.

Helpful?
Mrs Holden
Mrs Holden
1 reviews
12 months ago
5 out of 5 stars

Easy Booking

Andrew was an excellent ambassador for Riviera. The booking was very goos

Helpful?
Mrs.Burns
Mrs.Burns
1 reviews
12 months ago
5 out of 5 stars

Customer service on the telephone by Elaine…

Customer service on the telephone by Elaine was excellent Disappointed that as a single traveller I was unable to book on the website - could book for 2 but not one

Helpful?
Paul
Paul
1 reviews
12 months ago
5 out of 5 stars

Ease of booking

Ease of booking - Amanda was very polite and easy to speak to - as was Linda when I wanted to upgrade the cabin on the river cruise we'd booked.

Helpful?
John Mussell
John Mussell
1 reviews
12 months ago
5 out of 5 stars

Telephone booking of a tour

We made a telephone booking which was handled expertly & efficiently by the Riviera representative

Helpful?
Clare Ashton
Clare Ashton
1 reviews
12 months ago
5 out of 5 stars

No pressure to book the signature tour…

No pressure to book the signature tour of Rajasthan India. Did my own research & checked reviews about tour and company & the majority praised this company. So decided to book. Haven’t travelled yet.

Helpful?
Veronica
Veronica
1 reviews
12 months ago
5 out of 5 stars

An easy booking experience.

Mark was very pleasant, knowledgeable and helpful when I recently booked my River cruise out of Amsterdam. He made the whole process straight forward. Thank you.

Helpful?
Albert Phipps
Albert Phipps
1 reviews
12 months ago
5 out of 5 stars

The Best Booking Experience!

Excellent from start to finish. Our booking agent Michelle was attentive, friendly and professional throughout our conversation and all of the team are like her then this is the “go to” place to book a holiday!

Helpful?
Cpc
Cpc
1 reviews
12 months ago
5 out of 5 stars

Rang to discuss and book a holiday

Rang to discuss and book a holiday. Lucia very helpful and easy to talk to. Within a short time everything booked.

Helpful?
John Sullivan
John Sullivan
1 reviews
12 months ago
5 out of 5 stars

Friendly, Helpful & Efficient.

Melanie was very friendly, helpful and attentive to our needs, making the booking process smooth and efficient.

Helpful?
Lawrence
Lawrence
1 reviews
12 months ago
5 out of 5 stars

Nicola on telephone reception very…

Nicola on telephone reception very good10

Helpful?
Paul Wheeler
Paul Wheeler
1 reviews
12 months ago
5 out of 5 stars

It was easy to contact Riviera Travel…

It was easy to contact Riviera Travel and deal with Mark who was friendly and informative. A good experience.

Helpful?
Shaun
Shaun
1 reviews
12 months ago
5 out of 5 stars

First class customer service

The whole booking process was extremely straightforward. The person I spoke to, Harry, was so pleasant and helpful.

Helpful?
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About Riviera Travel

Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.

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