Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
I have just booked my second trip with Riviera Travel. Although the online system froze I was able to ring and spoke to the wonderful Toki. He was so helpful, friendly and didn’t make me feel like an idiot. The booking was completed entirely over the phone with no pressure. Can’t wait to go and already thinking where my next trip will be.
Just returned from Riviera trip to Australia and it was wonderful! So well organised we saw and experienced so very much of Australia it was amazing ! Our rep Meryl Evans was so well organised friendly helpful experienced and so knowledgeable she made each day and a full itinerary plan sailing and so enjoyable it was a truly amazing our experiences were so varied coach drivers so knowledgeable we achieved so much in a relatively short period of time ! Great value for money plus hotels were complete luxury I would highly recommend!
Booking was very easy by phone with help and advice freely available.
Simple - just how I like it
Our trip was booked with no fuss or drama. Very efficient, friendly and helpful. He obviously knows his job and the whole experience was most enjoyable.we are really looking forward to our cruise to celebrate our diamond wedding anniversary.
The staff were helpful polite and knowledgeable. I think that the holiday will be value for money. Hoping to have a great time
We've not booked a cruise before, so didn't know what information was needed or where to input it beforehand, but the process was easy.
Met your rep at the Travel Show in London and booked through her the following day
The cruises were very well described, ship details, excursions, transfers, flight itineraries and meals. This all inclusive approach makes it easy to book on line as one knows what to expect. Could not do that with many other cruise lines.
Booking a Danube cruise with add ons can be stressful - not with Riviera. The lovely lady that helped us book was so switched on the process was straight forward, simple to understand. Thank you Riviera
It was very easy to make a booking by phone. Nick was friendly and efficient and able to answer our various queries. We have been on many Riviera escorted tours over the years, and know the service to be excellent. It was good to be able to make use of our Price Promise future travel vouchers when making this booking.
So handy being able to phone & speak to someone!
It was easy to speak to a person on the telephone, and she was able to deal with my booking efficiently, with a friendly manner. The booking was confirmed via e-mail promptly, and the whole booking procedure was, as usual, easy.
Easy transaction
Helpful and friendly staff, well informed about their topics.
The adviser was able to give me accurate information about which trips already booked at the times I wanted. We discussed my alternative options. She was sensitive to me needs and we were able to find two trips that met with my requirements in a relatively simple and straightforward phone call.
Booking site showed several cabins which were not available, and had not been available for months. At the final step of the booking process, it would not complete and asked me to phone. Adviser could not understand why system was wrong and kept suggesting it must be my mistake, until I sent screen shot to prove it. Then continued the booking over the phone. Having spent ages researching the cruise, it turned out to be unavailable, so picked an alternative, but the process was extremely slow and tedious, with unnecessary dialogue and the agent insisting on spelling back every simple name (eg "Nigel") with the full phonetic alphabet ("N for November" etc) I am sure the holiday will be fabulous, but book online if you possibly can as you will never get that 45 minutes of your life back that you will spend on the phone. Updated, as the company got in touch to explain why the error had occurred, apologise and make amends, so I think they have reacted well.
Very helpful and pleasant staff
Very helpful staff, sorted a problem quickly
Really easy to secure a booking and pay deposit. I booked by phone and the person who dealt with me couldn’t have been more helpful
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Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
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