A valued customer
Didn’t feel pressure to book & was given time to ask questions . Felt I was respected as a customer.

Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
Didn’t feel pressure to book & was given time to ask questions . Felt I was respected as a customer.
Andrew at Riviera made our booking experience very easy we are a bit of a mad group of 4 friends but he was very patient with us even though it took us so long to organise everything. We also then the next day decided to change the date of our departure and this was delt with very quickly and with no problems at all . Great efficiency from the staff .
As always Riviera booking is easy.The staff know their product,give advice during discussion and the booking mechanism is now so efficient. We have had other than a first class holiday from Riviera.Two booked already for this year
All isues were solved in a timely manner
Prompt phone answer time. Helpful staff. Able to reserve booking for reasonable time. Simple booking process.
Riviera's team are excellent and very knowledgeable. Bev helped sort our booking and made it nice and easy :)
This booking was very straight forward. The agent was excellent. He was friendly, engaging and followed a very clear and full booking process leaving us with confidence that everything was OK and had been covered.
Just very straightforward and easy to follow the website
Nicki was extremely helpful, even when I had to ask her to change the dates! Ihave travelled with Riviera before and had a lovely time. Everything was very well organised and guides were extremely helpful and good at their jobs. I’ve no doubt this will not be the last trip with Riviera. I even recommended your company to my neighbours and they are going to Italy with you!
The booking process was a pleasant and informative experience. Everything was explained very well and Niki who took the booking was very pleasant and knowledgeable and made the process very easy and I felt very comfortable dealing with her
Brilliant advice help and understanding which made feel that I was in safe hands Looking forward to our trip
I felt I was in safe hands from the start of making an enquiry through to booking. Nothing was too much trouble for Candice and all queries were thoroughly answered.
Great service from the booking team, and very efficient follow up. Will write more when I've been on the holiday...
website easy to use and informative
Just booked a holiday with Riveria Travel. The person I spoke to was extremely helpful and knowledgeable to ensure that my requirements were fully accommodated. All the communications to date have been clear and informative.
Easy to book Helpful customer sales
I have just returned from New Zealand from my best holiday ever. The itinerary was well planed and very busy but that is essential. Hotels were excellent. Tour Manager and Driver Guide gave us the benefit of their knowledge and experience to make sure we had an unbeatable holiday. There were great visits to a terrific range of sights. I was very impressed. The scenery was spectacular. The weather was mostly good. A couple of wet days didn’t curtail our enjoyment at all.
Consistently good value for money
Face to face booking at the Destinations travel show. Very smooth procedure. Very helpful and professional
Booked a Riviera tour of Japan yesterday for my wife and I. Elaine (Milford) handled the process with great professionalism. She offered very helpful advice and took on board our specific requests/requirements. Very pleased with the outcome and now looking forward to our upcoming holiday in Japan.
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Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
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