Riviera Travel Reviews

Very easy to use the website and book the cruise you want. I had no problems at all with booking.

The person who dealt with my booking was very helpful it all went smoothly.

As returning Riviera guests, we were not disappointed by our booking experience. All the information relating to our chosen cruise was clear, comprehensive and well presented. It was straightforward to compare booking options and to select our preferences.

Fantastic experience.

Just booked for South Africa. This will add to Japan and India undertaken with Riviera. I always say they think of the things you thought of but they also think of the things you never even thought of! Just a fantastic company, professional, accommodating and friendly. Would highly recommend.

All my options fully explained. Upgrades sorted for me. Getting the dates I wanted were a big bonus

We have done two river cruises with this company and could not fault it, everything was perfect

good customer service

Ordinarily this would be a 4 or 5 star review. The itinerary included a good balance between excursions and free time, both the tour manager and the local guides were very good and the group had a good dynamic with everybody getting on well. However it is when a problem occurs that you find out the true credibility of your tour operator. In our case we were scheduled to have a 4 hour evening stop over at Hanoi airport before a 13 hour flight to the UK. However due to the closure of Heathrow airport on the preceding Friday the return flight was delayed by 7 hours which stretched the stop over time to 11 hours overnight. Riviera Travel were aware of this 12 hours before we arrived in Hanoi but despite constant chasing by our tour manager they chose to do nothing to arrange hotel accommodation for the party, leaving 30 individuals all aged 50+ anxiously facing the prospect of spending the night in Hanoi airport’s departure lounge. Hats off to the tour manager, on arrival at Hanoi she took upon herself to make contact with one of Riviera’s local agents who arranged both hotel accommodation and transport to and from the hotel. This of course took time and we were standing around in the airport for 2.5 hours whilst the arrangements were made. It is acknowledged that flight delays are sometimes unavoidable, but Riviera knew of the delay well ahead of our arrival in Hanoi and if they immediately went ahead and booked overnight accommodation for the party they would have had 30 happy customers who would have no doubt have booked their next holiday with Riviera. Instead we were left with the impression that Riviera just did not care. It certainly caused considerable consternation amongst the group with most questioning whether they would use the services of Riviera in the future

Staff informative, holiday booked as expected nothing more.

Helpline staff were very knowledgeable about our proposed holiday eg amount of walking involved and about assigning my discount to my Women's Institute branch when I was too late to have it deducted from my own holiday.

Amanda , was extremely helpful , friendly , and professional.

The website gave all the information we needed to decide on what to book, information was clear and straightforward and easy to access. I liked the option to save your booking for later before committing and the reminder emails were useful. The whole experience of booking was very good, didn't feel rushed and allowed time to review what we wanted.

We have been on many cruises, both sea and river and this is the first time we have booked with yourselves. We were a little apprehensive about things but it was an excellent experience. Melanie the lovely lady I spoke to, answered my numerous questions, very professional, knowledgeable, friendly and made me feel very relaxed about the whole thing. We’re really looking forward to our holiday. Keep up the good work.

Really helpful response on the phone Clear information provided Excellant telephone manner

Efficient and helpful agent took my booking for a tour of Portugal.

The booking was great. I arranged a call with Nikki, she explained all the details of the cruise very well and I'm so excited about my upcoming holiday

Having traveled with you before we eagerly wanted to look forward to another enjoyable experience. Talking to Laurie made the whole arrangement very easy, he was extremely helpful.

Very easy to find my way around the site. Good value for money

Always excellent service and advice. Looking forward to our Douro cruise next year