Really appreciate the personalized, expert advice and guidance on selecting appropriate body protection as I got back into jumping after my back surgery !
Great customer service, answers all your questions to be sure you get the right product.
Entire staff is very well trained at fitting air vest for youth riders. We have purchased two air vest for our 8 year old. They always make sure we have the safest fit!
Exceptional Customer Service 👍🏻
I love my vest. It fits perfectly. The customer service was wonderful. Be advised though that though the website says it may take up to 6 weeks to receive the vest it took 3 months for me to receive it. They are shipped from the UK en masse and not individually. All along Ride Equisafe stayed in communication with me and always responded quickly and patiently. I am happy I waited.
Great customer service and fast shipping.
Catherine was highly accommodating and answered all of my many questions about which air vest was right for me.
There was so much conflicting information online about which vest to use for what size person, style of riding, worn with or without protector etc. that I was really stuck trying to figure out what to buy. I contacted Ride EquiSafe and they asked me a series of questions and then had me give them a couple of different measurements and then they told me which vest was the correct choice for me. It arrived the other day and is a perfect fit for my frame. I am super glad I contacted them and purchased through them.
Great customer service! It took a while to receive our order. Although we didn’t receive an initial ETA, my follow up inquiries were answered promptly.
Above and beyond customer service! Thank you so much.
Catherine went above and beyond with her personalized service even when I was a long distance tough fit for a safety air vest. She has tons of knowledge and I trusted her to guide me. I think we finally zeroed in on a choice that should work!
I used the chat feature to get clarification about sizing for an airbag vest—it was very prompt and helpful. The vest shipped quickly and we had zero problems with the fit. I will never shop anywhere else for our safety equipment!
The owner who is supposed to be an expert in fitting vests has no idea how to size customers. In addition she sent the wrong cartridge with the vest which might have caused a serious injury to the end user. Not to mention that the owner is uncooperative and rude in her dealings with customers. Rider beware! Using this business can cost you your life!
I needed to replace my show helmet in a hurry after a "high speed unplanned dismount" from my young horse. I worked with the online chat when ordering to make sure it was able to be delivered in time. I ordered on a Sunday and it arrived (a day earlier than expected!) on Wednesday. I was leaving for a show on Friday. Great customer service!
These folks were so helpful to guide me to purchase the right air vest. They endured all of my questions and eager to assist. Great communication and no knowledge of their products.
Detailed personal fitting. Calling me back asap. Taking the time to help me try 7 vests and find the right one.
Got great help with what air vest was best for me. Very knowledgeable salesperson
It was easy to order product I wanted to get from the company .
I love and appreciate all of the help and support that is provided to the entire equestrian community with RideEquisafe! Super quick to get back to you with questions about various products and general safety questions. I'm a repeat customer and will be for years to come!
Great quality and are an amazing company who supports me in my endeavors as an 15 year old autistic athlete.
Based on analysis of 16 reviews rated 1-2 stars for Ride EquiSafe
“The company shipping was great”
“taking more than 2 and a half weeks to answer me if they will accept a return on a $900 air vest”
“Really terrible customer service… Appalling actually”
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Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and product quality, particularly highlighting the knowledgeable staff who provide personalized assistance and fast responses to inquiries. Many reviewers express satisfaction with their purchases, especially air vests, noting that the fit advice is accurate and helpful. However, some customers report issues with delays in receiving their orders, particularly concerning the availability of specific sizes and colors, such as the navy vest. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many stating that Ride EquiSafe is the go-to place for equestrian safety gear. The combination of great service and high-quality products solidifies a strong reputation in the market. Overall, the majority of reviews reflect a highly positive experience.
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