Great customer service!
Perfection. My experience with Ride EquiSafe has always been 100% professional and efficient. The products are top notch and they have excellent customer service.
The shirt I ordered arrived quickly and is just what I had wanted. Perfect! Thank you
There very helpful. The answer all your questions
I bought a safety vest. They were very helpful. It was easy to return my original one for a different size. Catherine answered all my questions throughout the process
Very helpful in ordering an air vest through a virtual consult. While the recommended vest I ordered technically fit in a safety sense, it felt too small. I sent in some photos of the fit and received quick feedback on the fit and advice on a potential different sizes. I was able to exchange the original vest I ordered for a different size quickly and easily.
Questions were answered very quickly via the online chat - much appreciated! Product (air vest) arrived in a timely fashion also.
EquiSafe is so responsive and so easy to work with! Every purchase experience has been very efficient and successful!
Great service! They have all the choices so you can find the best that's best for you! Having just Christened my new vest with a fall that did not hurt and I not sore the following day. I am a fan. I plan to collect my used cartridges for Christmas ornaments worth the day and horse writen on the side for posterity
excellent!
Catherine was so helpful and kind. She was very patient answering my numerous questions and helping me try on numerous brands and sizes of air vests and helmets. She is very knowledgeable about all the different safety studies and certifications. She was able to guide me to the best helmet and air vest for me. It’s so nice to be fitted in person and know that I have a proper fit for my vest and helmet. Although they do offer zoom fittings if needed. Highly recommend buying all your riding safety equipment from Ride EquiSafe.
I bought this vest at the 3 day event in Kentucky this year. The people who helped me were very attentive and took a lot of time to help me pick out the right vest and the right fit. I love the vest - it fits well and is very comfortable. I especially like the flip up piece on the back - no more hitting the saddle with the back of the vest!
Truly my favorite shop! Amazing customer service and always knows what will fit and work for me.
Very responsive and helpful
taking more than 2 and a half weeks to answer me if they will accept a return on a $900 air vest? not even for money but for a different size.
Thank you for helping me get the right size.
Based on analysis of 16 reviews rated 1-2 stars for Ride EquiSafe
“The company shipping was great”
“taking more than 2 and a half weeks to answer me if they will accept a return on a $900 air vest”
“Really terrible customer service… Appalling actually”
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Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and product quality, particularly highlighting the knowledgeable staff who provide personalized assistance and fast responses to inquiries. Many reviewers express satisfaction with their purchases, especially air vests, noting that the fit advice is accurate and helpful. However, some customers report issues with delays in receiving their orders, particularly concerning the availability of specific sizes and colors, such as the navy vest. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many stating that Ride EquiSafe is the go-to place for equestrian safety gear. The combination of great service and high-quality products solidifies a strong reputation in the market. Overall, the majority of reviews reflect a highly positive experience.
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