Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Great estate agents and made me feel at ease as I was a first time renter. Great communication and supported me through all the process. Thanks again Amy :)
Date of experience: February 3, 2022
I sold my property through their Wakefield branch and Joanne and Amanda were fabulous. Very supportive and always up-to-date with information. Extremely helpful. I would highly recommend.
Date of experience: January 27, 2022
Positive experience selling with Richard Kendall. Professional and responsive. Kept us fully informed throughout the selling process. Would recommend.
Date of experience: January 21, 2022
US
I totally agree with other renters providing feedback - do not use Richard Kendal if you are a renter. I was also told that the rental agreement would be for 6 months but it would be extended once they were aware I paid my rent every month. Having moved in because I was given notice from another landlord who needed to sell that property I was not impressed that 3 months into the lease I was informed that the landlord had decided to sell the property- no reason given. The state of the house was horrendous, there was so much work needed doing it was no surprise the landlord decided to sell rather than fix up the house. The mould and damp had such an effect on our lives, my daughter ended up seriously ill and the cat died due to breathing in the horrendous damp that was left when the previous tenants moved out. I frequently asked for issues to be resolved, the maintenance man (from RK) would turn up with less than the required 24 hours notice, the landlords contractors turned up with no notice. When I complained I was informed that landlords can do what they want and renters have no say (but was informed in slightly different words). Being informed I was going to be evicted and taken to court was a disgusting way to treat renters who have paid full rent and improved a property, even though I informed RK when I would be moving out. Do not believe any communication from the staff at Richard Kendall. They lie and then become defensive and bully you. Even after I explained that their behaviour left me feeling suicidal they continued lying and bullying and even said that by making complaints I was making the staff mentally ill!!! Having seen the reviews on this site I am quite aware that RK will respond in a negative way. RK did not respond to the request from the TDS asking for my deposit to be released- no mention that they were deducting funds because I had left the house in a mess or not paid the rent - just nothing. Over a month I had to wait for the full deposit to be returned to me. Because they the landlords went to court to have me evicted I have had to wait over a month after moving out to hear that the court has dismissed the hearing and I have no fees to pay, even though they requested that I pay the fees. All I will say is if you want to rent go elsewhere. If you do rent through RK know your rights, Human Rights Act, Housing Laws, who your MP is and how to contact the various Ombudsman teams, and when it comes to leaving ensure you have evidence of everything to show to the court and TDS- it certainly helped me as I provided the proof to the court and TDS to show how bad RK are as a letting agent.
Date of experience: January 21, 2022
Purchased our first house through them and couldn’t fault the service we received. We are currently in the process of selling another house. Mandy is super efficient in her field, she is clear in her communication with us. We would not hesitate to recommend her to others who are looking to buy or sell a property. She is a credit to your company.
Date of experience: January 20, 2022
Sold our old house and bought our new one through Richard kendalls about 2 years ago, I couldn't thank them enough I basically sat back and let them get on with it, all the staff were so helpful, special mention to mandy at the ossett branch I was kept upto date and she/they did all they could to prevent us losing our dream home. So much so I listed my late father's house with them, again a stress free experience, from the initial valuation by Danny to the brochure and advertising I can't recommend them enough
Date of experience: January 20, 2022
Excellent, personalised and considered service from start to finish of our sale and purchase! The valuers came promptly and valued our property fairly, the images of the house were of a high standard, the house was on the market quickly and the RK sales team were professionally on top of viewings and negotiations! We found the whole process to be very positive and we would definitely use again!! 5* service
Date of experience: January 19, 2022
Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.
Date of experience: January 18, 2022
US
Looked at a house on a Tuesday then arranged a second viewing for the Saturday but never got confirmation so rang them just before we were setting off for the viewing to check and they said the house was sold we forgot to tell you. Thanks for nearly letting us travel 20 miles for something we couldn’t view, first time buyers but won’t be looking at any more homes they are involved with. The property was on Lindsay Avenue in Wakefield. The phone call was on Wednesday when I arranged the second viewing and apologies, forgot wasn’t the words they used but there was no inbound call to me to “advise that the property had been sold” and if you had contacted someone to cancel a viewing wouldn’t you leave a voicemail? Or attempt to call them again? So what I am saying is you forgot to call me, it’s nice if someone accepts responsibility rather than pretending they rang someone….
Date of experience: January 15, 2022
