Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Joanne & Amanda showed perseverance and determination is selling this slightly tricky property. The purchaser experienced "mortgage" problems but they were skilfully "managed" through the process.
Date of experience: March 25, 2022
Lovely staff, extremely helpful and easy to deal with, prompt and hope to work with them again
Date of experience: March 25, 2022
Have used Richard Kendall three times now. The Wakefield office twice and the Castleford office. Will definitely use them again
Date of experience: March 11, 2022
I have been dealing with Karen Preece throughout the purchase of my property. I have found Karen to be very friendly, professional and informative. She has kept me up to date at all times with any developments, which all helped the purchase to go smoothly. I would definitely recommend Karen and Richard Kendall Estate Agents.
Date of experience: March 11, 2022
What amazing service we got from Amanda and Joanne at the Wakefield branch. We were selling our house and purchasing a smaller place and they kept us up to date at all time and both properties. Not that we ever intend to move again but if we did we would use Richard Kendall, we will also be recommending them to family and friends.
Date of experience: March 10, 2022
What a wonderfull warm friendly estate agents to use. These ladies at the Castleford branch could not do enough for us chasing solictors and vendors etc. Nothing was too much of a problem for them. Grateful for all their support. Without them we would have struggled with the fact that we didn’t get support and advise from purple bricks. Who take your money and run from day one.
Date of experience: February 25, 2022
Rented from them for 7 plus years , only contacted when I really had to but do not recommend everything’s generally a struggle , or half fixed . However last straw boiler broke , no heating water to be told to sort it myself … When I went to the office I was told “ it’s not even that cold “ eventually got it back on left with a leak , I feel like because the area is so in demand they don’t really care as they know they can just get someone else in . Kindness goes along way !
Date of experience: February 16, 2022
I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking. I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include: - the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member. - Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property! - I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues. - When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional. I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place. To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much. A company that should be vastly ashamed of their treatment towards tenants.
Date of experience: February 16, 2022
US
Richard Kendall Estate Agents sold my property quickly and for a very good price and I would recommend them to anyone. I live 200 miles away from Wakefield but they made the process quick, simple and painless. They quickly marketed the property, arranged viewings and nothing was too much trouble for them. They kept me up to date with developments and forwarded offers quickly. If a buyer wanted a second viewing they sorted it quickly. They responded very quickly to emails and phone calls and kept me in the loop and updated. In two weeks there were about 10 viewings and 3 offers. As the buyer who eventually bought the property was renting close by I arranged with the buyer and Kendalls another visit so we could liase about what furniture and fittings the buyer would like to be left in the property - again - no problem Kendalls went back to the property and liased with the buyer about what furniture would be left in there. The comany also valued the property considerably higher than the other companies which looked at it and achieved a price way above those other company's valuations. Richard Kendall was recommended to me by a family friend and I am so glad I chose them and have no hesitation in recommending them as an estate agent.
Date of experience: February 11, 2022
I received the paperwork needed but had numerous problems with the property and was told they weren't resolved as they could not gain access which is a lie...the only time access was denied was if I was not in at the time or due to covid......the tenancy agreement was also changed without my knowledge
Date of experience: February 8, 2022
