Richard Kendall Estate Agent
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Do not rent via this agent
I totally agree with other renters providing feedback - do not use Richard Kendal if you are a renter. I was also told that the rental agreement would be for 6 months but it would be extended once they were aware I paid my rent every month. Having moved in because I was given notice from another landlord who needed to sell that property I was not impressed that 3 months into the lease I was informed that the landlord had decided to sell the property- no reason given. The state of the house was horrendous, there was so much work needed doing it was no surprise the landlord decided to sell rather than fix up the house. The mould and damp had such an effect on our lives, my daughter ended up seriously ill and the cat died due to breathing in the horrendous damp that was left when the previous tenants moved out. I frequently asked for issues to be resolved, the maintenance man (from RK) would turn up with less than the required 24 hours notice, the landlords contractors turned up with no notice. When I complained I was informed that landlords can do what they want and renters have no say (but was informed in slightly different words). Being informed I was going to be evicted and taken to court was a disgusting way to treat renters who have paid full rent and improved a property, even though I informed RK when I would be moving out. Do not believe any communication from the staff at Richard Kendall. They lie and then become defensive and bully you. Even after I explained that their behaviour left me feeling suicidal they continued lying and bullying and even said that by making complaints I was making the staff mentally ill!!! Having seen the reviews on this site I am quite aware that RK will respond in a negative way. RK did not respond to the request from the TDS asking for my deposit to be released- no mention that they were deducting funds because I had left the house in a mess or not paid the rent - just nothing. Over a month I had to wait for the full deposit to be returned to me. Because they the landlords went to court to have me evicted I have had to wait over a month after moving out to hear that the court has dismissed the hearing and I have no fees to pay, even though they requested that I pay the fees. All I will say is if you want to rent go elsewhere. If you do rent through RK know your rights, Human Rights Act, Housing Laws, who your MP is and how to contact the various Ombudsman teams, and when it comes to leaving ensure you have evidence of everything to show to the court and TDS- it certainly helped me as I provided the proof to the court and TDS to show how bad RK are as a letting agent.