Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
Absolutely shocking service from Richard Kendalls in Horbury, we rented from them for 2 years and we have just handed back the keys. They will try to make your life as difficult as possible for tenants. When we raised issues with the landlord just showing up when he liked and sending dodgy "workmen" around we got told that we are not their clients but the landlord is their client and would not do anything about it. We also had an issue where the alarm system stopped working last Christmas and it was still not fixed when we left, usually this sort of thing would not concern me but when we have my baby in the house its pretty appalling, when we chased this with Richard Kendall they didn't seemed concerned for our welfare and didn't chase this with the landlord. Overall don't go with them they are not concerned over tenants safety or issues but just what the landlord wants.
Date of experience: January 7, 2022
US
If I could give a zero, I would. The treatment of tenants which were new to renting I might add was atrocious. Not only were they unprofessional in the way that they spoke to us, but they also accused us on numerous occasions of lying about things that they had said. We’ve just left the property and they’re now demanding money for things that we did not damage. Utterly disgusting and Would 100% NOT recommend.
Date of experience: December 9, 2021
US
Renters beware! Some of these negative reviews are true. Renting with Richard Kendall was an awful experience. As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier move out date, I was told completely different information by members of the team that added to the pressure and stress of moving house. Basic communication such as calling the Horbury office to get an alarm battery fixed or move our payment date was tedious and took time out of my busy schedule. We was forcefully moved in to the property early just before Christmas 2020 (Wonderful time to rush us into a property lol) and lied to, that apparently the property had "People interested in it". We moved in with the idea from Richard Kendall that we was going to be renting the property for longer then we actually did. Fair enough the landlord wanted to sell the property but Richard Kendall should have notified us of this before we signed the contract. Again, another communication error from the team at the Horbury office. Not only did I find out we had to vacate the property in 6 months but I was pitched to on the same phone call asking if I'd like to buy the property which was even more degrading. We have raised our concerns over the terrible service and communication but nothing improved. A few week's prior to leaving, a member came to take pictures of the property the was renting and they had no idea we was moving out. If you're looking to rent from Richard Kendall, I strongly advice you look elsewhere and save you time, money and stress dealing with the unprofessionalism. They're helpful in the beginning but once you sign the tenancy agreement it's a whole different experience. I rented a HMO studio apartment from a different agency prior to renting with RK and in comparison, the quality of service here is awful. The only redeeming quality is the house we rented was nice and when we did raise our issues with one of the members (Lucy, I think her name was) She actually cared about our experience.
Date of experience: December 9, 2021
First time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard Kendall.
Date of experience: November 7, 2021
Let me share my experience in dealing with Richard kendal and Catherine. We cancelled over agreement with Richard kendall and received a phone call from Catherine and i was told we can't advertise over property with any other company and if we decide to sell over property we be liable to pay Richard kendal selling fee. After reading contract it was clear enough to see she Lined and trying to bully us. After sending few emails we had no reply and been told she is not available to take my phone calls. Very very disappointed in Richard kendal and advice i was given. Do not trust this company and never again we will deal with Catherine and Richard kendall. The will under value your property to get a quick sell and charge the fees.
Date of experience: April 27, 2021
Communication is shocking. Very poor
Date of experience: January 21, 2021
I would not recommend Richard Kendalls to sell your house, due to poor service and if want update they are very slow. If raise a complaint and ask for an update they ask what complaint.
Date of experience: December 4, 2020
Not pleased with my experience over a 6 month conveyancing period. From having to speak to multiple representatives to poor reply times and communication; my first time house purchase ended up falling through despite being allocated a 'senior' agent to handle the process. When viewing other properties, I will try to use another agent in the future.
Date of experience: May 30, 2020
US
Like many others it would seem they have bad experience with Richard Kendall, blatantly lied several times on the phone have no morals or ethics whatsoever. Actively taking offers on a house that was marked as sold and lied to vendor and potential buyer. Would not recommend if they were the last estate agent in England.
Date of experience: May 26, 2020
