Richard James Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.
I had fantastic experience with this agency. The purchase was a challenge but Richard did everything in his control to simplify the matter. He was also very sincere and empathetic throughout and i will be using him again in the future.
We had a fantastic experience with Richard James, especially with Natalie, who was exceptional throughout our sale and purchase. Her communication was outstanding, keeping us updated at every stage and ensuring everything moved forward smoothly. She showed real perseverance in handling any challenges, making the whole process feel seamless. Natalie’s friendly and approachable manner made a stressful time much easier, and we always felt confident that we were in great hands. We highly recommend Richard James to anyone looking to buy or sell a home!
First time buyer, fully supported by Richard James Estate Agent's team. Particularly Richard, Stacey and April. A somewhat stressful experience because of an unfortunate home report however the Richard James team helped me and the sellers at every step. Very grateful and happy customer.
All the team are fantastic sales with Matt and luca and then tieing it up with Julia barrows. Richard James Old Town branch were recommended to me and although a little more expensive than others are well worth it. (you get what you pay for). Everyone keeps you informed every step of the way with viewings till sold. Julia with great communication between myself and the buyers definitely helped speed thing up. They give you contacts you may choose to use along the way with moving companies and solicitors etc of which very good and efficient. I all made this what is said to be the most stressful time in your life alot easier and not so stressful. Thank you to all. Worth your weight in gold.
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Fantastic estate agents! Sold our house in record time allowing us to move on a purchase. Efficient, professional and helpful. Thank you Natalie, Richard and the team
Date of experience: February 8, 2024
US
Excellcent job done by Natalie Leon and the wider RJ team. Despite mortgage rates doubling and the housing market suffering the worst downturn in 15 years Natalie and team managed to get our house sold. Thank you for everything.
Date of experience: January 5, 2024
I recently moved to one of their properties in Mill Hill East, the service provided by Anthony Cooper was of a very quick response and attentive to my enquiries, giving peace of mind.
Date of experience: December 21, 2023
Natalie Leon at Richard James was the agent for the house we just purchased. Throughout the process she has been professional, approachable and always available for any queries we have had. She has also been the driving force in pushing the sale forward so that we could exchange in the time slot that was required for both us and the sellers. I highly recommend working with Natalie if you are looking for a very efficient and dedicated agent!
Date of experience: December 13, 2023
US
Natalie was the estate agent for the seller in our chain and was so proactive and attentive in our chainthat I asked where I could post a review for them. The chain we were a part of all fell through but as a result of Natalie's attentiveness, we ended up recommending Richard James to the developers doing part ex on our home as our estate agents had been hopeless and I would recommend anyone selling to use Natalie going forward. I've moved 4 times in the last 10 years and have never recommended an estate agent/actually liked one before now! Highly recommend (and don't use anyone else!!)
Date of experience: December 12, 2023
Richard James have provided extraordinary customer service, end to end. Moving house can be stressful, having an agent that takes personal pride in the outcome is essential. Natalie went above and beyond to make sure we sold our house and bought something we loved. She was always available, professional and genuinely we could not have done it without her. We cannot thank her and Richard James enough and would always recommend her/them as agents.
Date of experience: November 26, 2023
US
So disappointed. Didn't want to write this but I was recommend Richard James by a friend and I just had my time was wasted. Went to view a property, after showing up late the agent Sadie Collick was just on her phone, and spoke more about her upcoming holiday then the property. I just smiled and politely left, I won't be going back to RJ again.
Date of experience: October 16, 2023
Fantastic service from the first contact right through to completion. Joseph was absolutely brilliant
Date of experience: September 28, 2023
