Richard James Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.
I had fantastic experience with this agency. The purchase was a challenge but Richard did everything in his control to simplify the matter. He was also very sincere and empathetic throughout and i will be using him again in the future.
We had a fantastic experience with Richard James, especially with Natalie, who was exceptional throughout our sale and purchase. Her communication was outstanding, keeping us updated at every stage and ensuring everything moved forward smoothly. She showed real perseverance in handling any challenges, making the whole process feel seamless. Natalie’s friendly and approachable manner made a stressful time much easier, and we always felt confident that we were in great hands. We highly recommend Richard James to anyone looking to buy or sell a home!
First time buyer, fully supported by Richard James Estate Agent's team. Particularly Richard, Stacey and April. A somewhat stressful experience because of an unfortunate home report however the Richard James team helped me and the sellers at every step. Very grateful and happy customer.
All the team are fantastic sales with Matt and luca and then tieing it up with Julia barrows. Richard James Old Town branch were recommended to me and although a little more expensive than others are well worth it. (you get what you pay for). Everyone keeps you informed every step of the way with viewings till sold. Julia with great communication between myself and the buyers definitely helped speed thing up. They give you contacts you may choose to use along the way with moving companies and solicitors etc of which very good and efficient. I all made this what is said to be the most stressful time in your life alot easier and not so stressful. Thank you to all. Worth your weight in gold.
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Big shout out to Natalie Leon. Our detached house in Mill Hill was marketed, sold and completed within 2 months. Natalie was a pleasure to deal with. Great communication and very proactive. Strongly recommended!!!!!
Date of experience: May 6, 2024
US
The height of professionalism and customer service and care. Right from the beginning we knew we were in the best hands possible. We have sold and bought our new house with Richard James and Natalie Leon has held our hand the whole way though this stressful yet exciting process. Always at the end of the phone, Natalie went above and beyond for us. So grateful to her and to Richard and James too.
Date of experience: April 30, 2024
Would 100% recommend Richard James Estate Agents. Not only was Natalie Leon always available at every stage of the sales process, she also supported us where she could with our purchase too. She has great knowledge, expertise, professionalism, dedication to her client and retains a common sense and practical approach throughout. A well deserved 5 star review.
Date of experience: April 26, 2024
US
I cannot recommend Richard and Natalie of Richard James Estate Agents highly enough! My house in Woodside Park (N12) went under offer within 10 days of it going live, having secured multiple offers that completely exceeded my expectations. Making the decision to sell after being here for more than 20 years was an emotional move for me and their advice and kindness was invaluable. Nothing was too much trouble for them and they went above and beyond to make this experience as seamless as it was - I will be forever grateful to them! If I ever have to move again from wherever I am, I will 100% be coming back to them!
Date of experience: April 17, 2024
Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits. No understanding of new legislation which protects tenants. They weren't helpful at all when I was renting the property so I moved out, now they are not responding to my emails, when I ask about my deposit.
Date of experience: April 15, 2024
Absolutely 5 start service from Anthony Cooper. My mum recently rented a property, and Anthony was the agent managing it. He has been absolutely fantastic - always available, ensuring timely updates and prompt responses. It's been a great experience, and we will definitely bring more business to him in the near future
Date of experience: March 15, 2024
Natalie was one of the best agents we worked with throughout our one-year house search. She was very communicative and professional, keeping us up to date with the latest progress throughout the chain. Natalie was the agent for the seller of our house and so was not working for us directly. However, from the moment we enquired about the property she was conscious of our needs and kept us informed whenever the situation of the various sellers in the chain changed. Her helpful updates ultimately allowed us to buy a lovely property we otherwise would have dismissed. We highly recommend Natalie as an agent and will be requesting her services one day if we decide to sell our new house.
Date of experience: March 4, 2024
Anthony Cooper (agent) was incredibly helpful throughout the entire process. Very personable!
Date of experience: March 4, 2024
Richard James offer a fantastic service, they are unfront and trustworthy taking out a lot of the stigmas that come with rental agencies. Working with Anthony Cooper is a real pleasure, he is very personalable and honest, his advice was useful and we rented our home with peace of mind within just a few days of it being posted.
Date of experience: March 2, 2024
