Catastrophic.
- the vehicle had the windshield cracked over more than 60 cms at the start in cannes manderiez
- I was not told the closing times of the return agency
the agency at 4:45 p.m. was closed in lyon on Saturday, there were not even mailboxes on site to leave the keys, on several rent a car agencies, in lyon, we did not give the possibility to leave it in another agency. I arrived late because of traffic jams on August 15. The arrival agency did not know that the cannes vehicle was due to arrive at their place either. Arrived in Lyon, my problem no longer concerned the departure agency where I rented the vehicle Rent a car but another company according to them independent Single trip. A mess! Each returned the responsibility for the service to be rendered to the customer, the agency of departure rent a car, the agency of arrival rent a car and the hotline Simple path according to them another company. finally I was charged an additional 175.50 euros by having the keys returned by a friend on Monday morning. On the phone, the hotline was terrible. I do not recommend this company at all, as I do not find it to serve the customer, favoring turnover. I strongly advise against. Today very few companies have the notion of "customer service", being at the service of their customers who make them live, which has become a concept and an abstract denomination.