Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
renewellwater.com
All reviews
1,000 total β’ Write a review
Showing 971 - 980 of 996 reviews
AR
System is excellent
System is excellent. Service was done professionally and quickly. In relation to the servicing, if you replace filters in a machine, take them with you to dispose of. It'd be like servicing a car and leaving all the oil and filters lying on the car floor. Not good.
Date of experience: January 30, 2023
DD
Brilliant as ever service chap know hisβ¦
Brilliant as ever service chap know his stuff. And happy to answer all questions even the silly ones. Really good and tidy . Thanks again
Date of experience: January 24, 2023
SM
Excellent service and guys very helpful
Excellent service and guys very helpful
Date of experience: January 22, 2023
TS
Ordered and fitted shortly before Xmas
Ordered and fitted shortly before Xmas. Very fast. The installation technician was very nice and helpful.
Date of experience: January 20, 2023
R
Ray
US
Got the pro elite 1 in 2019 and we areβ¦
Got the pro elite 1 in 2019 and we are delighted with it, no issues at all. Service engineer was always top notch over the years. Just completed the service myself for the first time and it was easy after watching the guide video. The left cover was a bit difficult to reattach but I managed.
Date of experience: January 12, 2023
EC
Great experience with this company
Great experience with this company. 1. I had lots of questions about the filtration systems I wanted for my home (RO filter, CS house filtration & softener system) - Sales answered them all no bother, very friendly and helpful. 2. Customer service was very understanding and helpful when we had to cancel the technician and could not give a timeframe for a new installation appointment due to waiting for a builder. 3. The technician was very efficient and did a fantastic, tidy job. He went above and beyond to make sure the system fit in to the space we have. He was able to connect a split water system between the kitchen extension and the rest of the house for the CS and softener systems. Overall positive experience from the beginning. My only regret is not getting this done years ago!!! The drinking water is phenomenal, and everyone in the house is seeing a difference in skin and hair quality after getting the CS and softener for the whole house water. So nice to turn on the tap/shower and not have the chemical smell/taste from the water anymore.
Date of experience: January 6, 2023
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