Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
renewellwater.com
All reviews
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Showing 981 - 990 of 996 reviews
G
Gerard
US
Extremely happy with our Renewell waterβ¦
Extremely happy with our Renewell water filter system. The diiference in the water is amazing, no smell of chlorine and will also save on buying bottled water. A very straight forward and easy process dealing with the team at renewell water, thanks!
Date of experience: December 30, 2022
JF
Top class service.
Top class service, they're attention to detail is excellent, timekeeping is also excellent, service technicians are very helpful and go the extra mile to ensure everything is working correctly before they leave and offer great advice in relation to things to look out for in preventing problems. Would highly recommend this company to everyone without hesitation.
Date of experience: December 21, 2022
TM
Waiting for a response to a query sentβ¦
Waiting for a response to a query sent in early December, together with several follow-up phone calls. Very disappointing
Date of experience: December 19, 2022
SH
Sue H
US
Great service as always :)
Ordered our self service kit for our Pro Elite 1 system and installed it last night. We ran into an issue and when my husband rang this morning, they talked him through the steps and everything is back up and running. So happy with the filter tap, I just wish we could hook it to our boiling water tap for the best cups of tea! :)
Date of experience: December 16, 2022
KE
Got wrong model
I bought an Elite Pro 2 a year ago..or so I thought. It was now time for its first service and I wanted to find out if I could service it myself (as that would save money) but got no reply on the service WhatsApp number. I then found out self service is available for all models except the 2, so I paid for the technician to come out and service it. The technician did a great job, but informed me that I had in fact been given a Pro Elite 1.
Date of experience: December 12, 2022
GM
Service was all good..only thing now isβ¦
Service was all good..only thing now is The pressure is gone and very little water coming out..was to be sorted 2wks ago but was not done. Why not
Date of experience: December 11, 2022
JP
Renewell
The service and installation was excellent can't fault the water system would recommend it to anyone
Date of experience: December 10, 2022
MM
Very impressive and quick service
Very impressive and quick service
Date of experience: December 9, 2022
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