Review summary

Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

Jose Mathew

4 out of 5 stars
Installation of new reverse osmosis…

Installation of new reverse osmosis water filters, was excellent. All the best πŸ‘

LE

Lijo's Experience 's

1 out of 5 stars
Softner stopped working 3 times within 3 months time

I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.

R

Rose

5 out of 5 stars
Highly recommend

Great value, really happy with my water filter.

NC

Niall Carney

5 out of 5 stars
excellent service

excellent service, the installer was very friendly and helpful. A very professional job.

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All reviews

1,000 total β€’ Write a review

Showing 961 - 970 of 996 reviews
JP
5 out of 5 stars

Very friendly and helpful and honest

Very friendly, honest and helpful installer, thank you very much.

Date of experience: February 6, 2023

CW
5 out of 5 stars

I am very pleased with my filtered…

I am very pleased with my filtered water. Installation and over all experience to date.

Date of experience: February 6, 2023

C
5 out of 5 stars

The service was as excellent as it…

The service was as excellent as it always has been with my experience of dealing with the company. I was phoned the day before and notified of the time when Michael, the engineer, would call to replace the filters in the water system. He was smartly dressed, polite and efficient and completed his task in the same professional manner. I am delighted with the service.

Date of experience: February 3, 2023

A

ANN

US

5 out of 5 stars

The service guy was on time

The service guy was on time, very quick and very polite. I would have no hesitation in recommending Renewell.

Date of experience: February 3, 2023

ae
5 out of 5 stars

Ur staff are brilliant respectful and efficiebt

Ur staff are brilliant respectful and efficient

Date of experience: February 2, 2023

JP
5 out of 5 stars

System installer was punctual

System installer was punctual, affable, professional and installed the system cleanly and efficiently.

Date of experience: February 1, 2023

CM
5 out of 5 stars

Got a call to remind me that my system…

Got a call to remind me that my system needed a service so I didn't have to ring to arrange which is great. Very quick service. This has saved me alot of money over the year as we spent alot on bottled water I highly recommend it

Date of experience: February 1, 2023

CO
5 out of 5 stars

Fantastic product and great service

Fantastic product and great service, highly recommend!

Date of experience: February 1, 2023

M
5 out of 5 stars

Very good service

Technician arrived on time and was clean, professional and very nice. Service was done quickly and efficiently. As well, office staff were friendly and reminded me when the service was due so a date could be scheduled.

Date of experience: February 1, 2023

M
5 out of 5 stars

Happy Customer

This has been a very efficient service from booking it to completion. I'm a 100% satisfied customer thank you.

Date of experience: February 1, 2023

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