Review summary

Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

Jose Mathew

4 out of 5 stars
Installation of new reverse osmosis…

Installation of new reverse osmosis water filters, was excellent. All the best 👍

LE

Lijo's Experience 's

1 out of 5 stars
Softner stopped working 3 times within 3 months time

I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.

R

Rose

5 out of 5 stars
Highly recommend

Great value, really happy with my water filter.

NC

Niall Carney

5 out of 5 stars
excellent service

excellent service, the installer was very friendly and helpful. A very professional job.

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All reviews

1,000 total • Write a review

Showing 61 - 70 of 996 reviews
AW
5 out of 5 stars

Excellent service

Excellent service. Excellent Customer Service. Would highly recommend Renewell Water and their products & services.

Date of experience: April 18, 2025

TJ
5 out of 5 stars

Our old and dated water softner was not…

Our old and dated water softner was not preforming for many a year so we comissioned Renewell Water to instal a 20 litre water softner along with a purification water system. Both systems were installed in less than three hours two weeks ago and are working well. Water tastes great. Very happy at this early stage. Tom & Mary

Date of experience: April 18, 2025

ER
5 out of 5 stars

Keith was great

Keith was great! (I think that was his name) He's friendly and easy to chat with. Very efficient and clean in his work

Date of experience: April 18, 2025

JO
5 out of 5 stars

Maintenance: Good reliable service

Good reliable service

Date of experience: April 17, 2025

PC
5 out of 5 stars

Helpful and efficient

Very helpful staff and explains everything.

Date of experience: April 15, 2025

Dm
5 out of 5 stars

What can I say is very happy with this…

What can I say is very happy with this company

Date of experience: April 14, 2025

JF
5 out of 5 stars

excellent to deal with .great system

excellent to deal with .great system

Date of experience: April 14, 2025

SW
4 out of 5 stars

The service was great but I found the…

The service was great but I found the waiting period to arrange installation long.

Date of experience: April 14, 2025

YM
5 out of 5 stars

Pleasant staff and turn up on time for…

Pleasant staff and turn up on time for my tap service

Date of experience: April 14, 2025

DO
5 out of 5 stars

Very good installed quickly friendly…

Very good installed quickly friendly technician all good

Date of experience: April 14, 2025

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