Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
renewellwater.com
All reviews
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Showing 51 - 60 of 996 reviews
DA
We have been using renewal water for 5β¦
We have been using renewal water for 5 years and we are very happy with the taste of the water and with the assistance.
Date of experience: April 24, 2025
M
Martin
US
Thanks to Daniel for coming out andβ¦
Thanks to Daniel for coming out and installing our RO system yesterday. Installed very neat and tidy and in a timely manner. Our water tastes much better now the difference is immediate! Thanks again, would definitely recommend this company! Martin
Date of experience: April 24, 2025
Kw
Service was very quick and veryβ¦
Service was very quick and very efficient, very well organised
Date of experience: April 23, 2025
CC
Platinum+ Package and Whole House Filter
From the first contact to the final installation, the team at Renewell Water were professional and easy to deal with. They took the time to explain the whole system clearly and made the install process straightforward. We are very happy with the results and would highly recommend Renewell Water if looking for a water treatment system.
Date of experience: April 23, 2025
NG
Amazing water
Its an affordable and painless process to install a very efficient company from start to finish the filter tower is neat and modern and hidden in the press under the sink The water is beautiful π
Date of experience: April 23, 2025
c
customer
US
Got a full service done on January 30thβ¦
Got a full service done on January 30th which cost me 195euro as got new filters less than 3 months later water system leaked told I have to pay 120 for a technician to come out the leak has caused floorboards to come up and not doing the system anymore better get an upgrade (wasn't aware of this until now) my service was to last me a year not sure why I need to fork more money out ...very bad service would not recommend if the service cannot cover you for leaks from the machine !!!!!
Date of experience: April 22, 2025
FD
Company made sure that the annualβ¦
Company made sure that the annual service was completed prior to me going on holiday. The company is extremely client focused .
Date of experience: April 21, 2025
NO
Great efficient professional service.
Great efficient professional service.
Date of experience: April 20, 2025
D
DW
US
I would recommend
I reached out to 4 businesses looking for information and a quote for a full house water softener and a reverse osmosis system. The ONLY reply over the next few days was from Renewell Water. Marc was very helpful over the phone and we did a lot of communicating via Whatsapp which made it easy during work hours when I couldn't take calls. I sent videos and photos via whatsapp of the area in the kitchen so the technicians could assess it, again making the process very straight forward. The systems are now in place and we are delighted with the work that was carried out. Our water was very hard so we are hoping to see positive differences over time. One small note to anyone looking to have this work carried out... The drinking water tap has a slow enough flow. I do think this is standard accross the board though. And finally, one small criticism (not worth losing a star over) I would suggest that the company take all the left over cardboard boxes with them. A simple little change that would make life a bit easier. We were left with a lot of recycling to do. That said, I would recommend this company.
Date of experience: April 19, 2025
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