Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
RJ
Highly impressed with the…
Highly impressed with the professionalism and customer service. High quality work.
Date of experience: May 4, 2025
TB
Heard about the system from a group I…
Heard about the system from a group I am involved in Been looking for a good trustworthy filter system for a while done some research and was impressed with what I saw about the Arkk system It was installed last Wed's and already the whole family are raving about the quality of the drinking water No more expensive bottled water
Date of experience: May 3, 2025
J
Joanne
US
Communication and customer service was A++
Communication and customer service was excellent. The maintenance guy was extremely nice and informative. My only negative is that the box under the sink is a bit louder than what I had expected, this is only when in use and other infrequent intermittent times. With that in mind I would most definitely recommend them. Our water is perfect and has provided us with peace of mind when drinking, that's worth any money.
Date of experience: May 2, 2025
BL
Kevin was brilliant had the service…
Kevin was brilliant had the service done in quick gig time.
Date of experience: April 27, 2025
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