I have bought 2 mattresses recently …
I have bought 2 mattresses recently absolutely brilliant 👏. I would reccomend to anyone you get what you pay for .
4.2
Great
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Review summary
REM-Fit receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Good product, bad service
The mattress is good, but the service was really bad. - I was only informed that selecting a date and time wasn’t possible after purchase, even after selecting it at checkout. Made moving day to my new house stressful. - Order was inadvertently cancelled without my knowledge, resulting in a change of delivery date. - Mattress turned up but the pillows I’d also ordered weren’t delivered with it. I’m still waiting on these
500 Ortho Hybrid issues from 18 months
I am writing this review after owning the mattress for 6 years. I purchased the 500 Ortho Hybrid in 2019. This was the best mattress I had ever slept on however 2 years later I contacted this company to alert them to the fact the mattress was starting to noticeably dip where our bodies lie. As the mattress is guaranteed for 15 years they sent an assessor round who only measured the surface of the mattress and decided the mattress was OK. We are now 6 years down the line and the mattress has dipped considerably. The centre of the mattress is still in perfect condition and is very comfortable, however where our bodies lie the inside of the mattress has severely compressed causing a lot of discomfort. I asked for another assessment but was told they would set up an appointment and if no issues were found we would have to pay a £40 call out fee. I have been dealing with the assessors who have confirmed that although they do some compressions tests they can't confirm if the compression we are experiencing will be enough to justify a refund. So to sum up I would not waste your money buying this mattress because after a couple of years you may need a new one!! If you buy a sprung mattress it will stand the test of time much better than foam (in my 57 years of experience)!
Rem Fit Bamboo Charcoal Pillow
purchased 23/6/25 - quick delivery - excellent packaging - the best pillow i have ever owned by far! - only had it just over 2 weeks but yeah, i am thoroughly impressed!. Great height, supportive, a joy to sleep on - good for back or side sleeping - compliments my memory foam mattress - impressed! - great investment!
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Website
rem-fit.co.uk
All reviews
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Showing 221 - 230 of 996 reviews
T
Tunde
US
Cool, cold and shivery
Unfortunately, I have not been able to use the mattress because the bed I ordered for the mattress has not been delivered by the retailer. It's out of stock at the moment but hopefully it will be delivered late January, which I wish I was told at time of purchase. Disappointing, but I will return to this review when I start using the mattress in the new year. This concludes my review. Our bed was finally delivered to us on January 31. We started sleeping on the mattress from the beginning of February. Once rolled out, the mattress was fully formed and reached its full shape in no time. Surprisingly, there was no off-gassing factory smell. Our first night on the mattress was great. We had a comfortable night. However, things have progressively got worse ever since. Unlike my other memory foam mattress, which is very warm and cosy in winter, this mattress is just the opposite. It’s cool and cold, possibly due to the breathable properties in the mattress. So, we had to wear extra layer of clothing to keep warm in bed under the duvet. Succeeding nights got colder and colder, and shivery. This had never happened to us before, particularly me, that I had to wear my winter coat in bed to survive the night. Also, after a couple of nights on the mattress, we began to feel back and shoulder pain after coming out of bed in the morning. The feel of the mattress shows there is a good chance of a crater forming around our body contours over time. We’ve only spent 7 nights on the mattress so far and things are not looking good at all. Therefore, for the sake of our wellbeing, we have decided to be sleeping for the time being in our guest room bed, with the supreme memory foam mattress . We have no alternative but to return the mattress.
Date of experience: December 31, 2024
LW
Great price for excellent pillow and really helpful customer service
Researching for a new memory foam pillow, the Remfit cool gel pillow had excellent reviews. The retail price had been discounted and dispatch was prompt. When my order was left with the wrong person, customer service ensued the delivery was collected and delivered to me the next day. My new pillow has proved very comfortable and improved the quality of my sleep.
Date of experience: December 29, 2024
PF
Love Love Love!
Love Love Love!! The delivery guys didn’t moran they had to carry my mattress up 2 flights of stairs! They were jolly and friendly and the mattress is brilliant!! Just as good as my friends Tempur but much more reasonably priced!! I am VERY HAPPY! Thank you!! Happy New Ye….. MATTRESS!! 😘😘
Date of experience: December 29, 2024
RK
Good service
Straightforward ordering and prompt delivery.
Date of experience: December 29, 2024
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