Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 961 - 970 of 995 reviews
EG
wifi calling was not working
ported a number and verified the wifi calling and hot spot features before I ported my number and guess what non of the features are working till I contacted support to get them fixed. So far so good we will see how it goes when I go overseas.
Date of experience: July 28, 2023
GW
CS Leslie is very helpful
CS Leslie got to the problem and the solution right away, and she is very friendly to talk with, it has been great talking to her this morning.
Date of experience: July 27, 2023
BZ
Personalized service
Personalized service. Excellent English. I was very satisfied and pleased at the conclusion of the chat.
Date of experience: July 27, 2023
MM
I LOVE RED POCKET MOBILE
I LOVE RED POCKET MOBILE. PUT INTO SIMPLEST TERMS, Red Pocket Mobile has well-beyond exceeded ALL of my expectations and requirements whilst I was determining whether or not to switch from my previous provider. I am beyond satisfied with the services I am receiving, and plainly love and cherish the fact that I am able to properly utilize my phone again without an infuriating interrupted total loss of service whilst attempting to make outgoing or receive incoming phone calls and text messages, and/or while utilizing mobile data. I'm a full-time Graduate Student, and the stunt my previous carrier pulled would've forced me to purchase a brand new phone to be kept on their existing network, which I cannot afford; Red Pocket Mobile saved me a lot of funds in the long-run by not having to purchase a new device to utilize my previous provider's network, and I am beyond grateful to still be able to receive the same services I had before at a more affordable price. Not being forced into a contract through Red Pocket Mobile is also very comforting and accommodative— The selection of cellular network providers are excruciatingly limited within my local vicinity, so lucking out and finding a provider that's actually reliable, i.e., Red Pocket Mobile, has been an absolute blessing to me.
Date of experience: July 26, 2023
AK
Chat representative was quick, clear and helpful
Stephen was aware of a company change that had prompted my need for help. He explained it clearly early on and reassured me there were no issues on my account.
Date of experience: July 26, 2023
RB
Smart cell phone service on a budget
I've been with you guys since 2019 when I tried you guys since then I put my mother my wife my granddaughter and one of my sons are currently using you guys you can't beat the price keep it reasonable.
Date of experience: July 25, 2023
S
RP CS Stephen is the CS you want
RP CS Stephen is the CS you want! He is patient in trying to understand your issues and are technically savvy in fixing them! 5 stars!!!
Date of experience: July 25, 2023
RP
Redpocket mobile failures
Redpocket mobile was unable to get my device working on their network, since they already billed me I asked for a refund. They said I should get a refund in 7 to 10 days but then they cancelled my number that I have had for over ten years and after 4 days they still have not been able to get my number reinstated so I can get my phone working with another provider. They keep telling me they are escalating the case and to call back in 24 hours. Every time I call back they have a new excuse including that no one is available with "higher support". I have spent over 6 hours on the phone and in chat sessions and still no resolution.
Date of experience: July 24, 2023
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