Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
redpocket.com
All reviews
999 total • Write a review
Showing 951 - 960 of 995 reviews
RS
Red Pocket CDMA to GSMA
Just got done changing our Red Pocket cell service from CDMA to GSMA on two phones using the online Chat. We made the switch because there are a few places we regularly travel to that GSMA has coverage and CDMA does not. The CS agent was awesome getting the phones switched over. By the time we were done switching things over, both phones were already ported to the GSMA SIMS and working perfect.
Date of experience: August 3, 2023
RB
RP CS Stephen is amazing
RP CS Stephen did an amazing job taking car of my issue; he knew what to do almost right away!
Date of experience: August 2, 2023
SN
Leslie quickly identified what I needed…
Leslie quickly identified what I needed to do and I was able to resolve my issue in a few minutes.
Date of experience: August 1, 2023
SL
CS Leslie is prompt, courteous, knowledgeable and professional
CS Leslie was prompt, courteous, and helped me resolve my issue getting hotspot working very quickly.
Date of experience: July 31, 2023
AM
GREAT tech support!!!
I can't say enough good things about CS Leslie. I have worked with her on the technical support chat at least twice. She is well-informed, patient, very responsive, keeps me informed when she needs to take just a few more minutes to investigate an issue, and so on. Very very good agent. This kind of tech support is what keeps me with RP, in addition to great RP rates.
Date of experience: July 29, 2023
md
frustrated
I've had red pocket for a little over a year and have had difficulty keeping my phones active even thought I use auto pay. The last outage I had to call support eight times before my problem was corrected. Two of these times I was disconnected and had to start the process from scratch. I spent in total four hours on the phone, mainly on hold, waiting for my problem to be corrected. Unfortunately this isn't the first time this has happened but it will be the last. I can see another carrier in my near future.
Date of experience: July 29, 2023
QB
Q Buyer
US
Such a great value wireless service
RedPocket offers such a great value wireless service at a price far lower than the big retail wireless providers. Granted that the data speed may at times be not that great but in most locations and most of the time, they are quite fast and more than sufficient to be used on the go. Their customer service is also great despite the fact that it's a small company and they don't have enough support staff. Big wireless providers with so many support staff on their payroll even lags in the quality and speed of their customer service. So, RP is definitely better in that category. Only feedback I have is that RP should make the self services be easy to understand and that they should go through smoothly without the need of their customer support. They could improve their web tools and apps to these self services with the right information and reliability.
Date of experience: July 28, 2023
E
Eric
US
RP CS Shirley was very helpful
I had tons of problems with setup of my account - your website is not good when it comes to transferring an account there. The chat person (RP CS Shirley) was very helpful and got my problems solved. I was going to leave and ask for a refund, but she got everything taken care of and working. As to the website, instructions don't always pertain to actual process, automated emails didn't send, in places instructions say "you can do xxxx" but don't actually tell you how. It was very frustrating.
Date of experience: July 28, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.