Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 971 - 980 of 995 reviews
AS
Beware: Customer Svc is poor
I've been a customer with RedPocket since May of 2020. I like that about 50% of the time I have good service. It's unlimited talk, text and data, which, for the money, is a very good deal. I like that I can pay one time a year for my cell phone service and not have recurring payments. One negative is that there is voice lag time: often I end up speaking over the other person which makes me appear rude, which in a professional situation, is not a good way to present myself. Two: customer service is poor. The Help Page on their website is horribly outdated. The help page should be able to present clear directions on, for instance, how to set up your voicemail. I've currently been nearly four months with them not being able to figure out how to get my voicemail working. Three: If you try to call in to get help with something like setting up voicemail, you can sit for more than an hour. They spend ten minutes verifying all your information despite the fact that you are talking with them on the phone and they can see all this information on you. They don't keep notes on what steps you've already worked with them on or email you to confirm the instructions they've given you. Of course their call center is not in the US and you never talk to the same person twice, so you have to start all over. It's a waste of my time, which is extremely frustrating. Four: I have calls drop at least once a week. Five: at least once a month I receive a message: "You are roaming" despite the fact that I am within a block of a tower near my home. When this “roaming” problem occurs, my phone is not able to be used to make calls. I turn my phone off after this happens and about half the time it solves the problem. Usually I end up waiting until miraculously the problem solves itself. They cannot give me an explanation as to why this happens. Again, as a professional, using a cut rate system, makes me look cheap, but I am not certain if other phone carriers are much better.
Date of experience: July 24, 2023
JG
Stephen answered my two questions…
Stephen answered my two questions quickly and accurately.
Date of experience: July 24, 2023
AG
Professional Customer Service
The customer service rep Jan was a huge help. He was really patient and professional and solved quickly solved my problem.
Date of experience: July 24, 2023
TS
I have purchased multiple Sims for…
I have purchased multiple Sims for multiple devices. I love the reliability and I love the speed of the networks.
Date of experience: July 24, 2023
Sa
Can't beat the price... BUT
Can't beat the price, and once it's working... it works. BUT the constant text messaging received on my two phones re: "your Red Pocket plan expires tomorrow" is WRONG. I have Ebay purchased and activated annual plans on both of phones and neither is due for renewal until spring of 2024. My Red Pocket online account CORRECTLY shows the accounts on both phones are good until spring 2024. And... the each month on and after the appointed dooms day... both my phones continue to to receive and make calls. I get that Redpocket is a great value, but be prepared for some wrinkles...
Date of experience: July 22, 2023
KA
Victoria was helpful to addressed my…
Victoria was helpful to addressed my queries. Appreciate her assistance and very supportive.
Date of experience: July 21, 2023
JR
Victoria is wonderful
Victoria was instrumental in assisting me with two problems this evening. She was very patient in helping me to get signed into my account after verifing who i was. Then she help switch my phones out.
Date of experience: July 21, 2023
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