Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 991 - 995 of 995 reviews
BL
B. Lam
US
Incredible CS and IT help. Fantastic experience
I had one of my numbers with red pocket for over a year and needed to transfer a second number to a new dual sim phone, a pixel 7a. I tried first with my previous carrier and was only met with frustration. I tried red pocket and it didn't work at first so I called customer service. My rep was named Julio. This guy is amazing. Whatever he is earning, he deserves it plus some. The pixel 7a was not yet listed as compatible, but the pixel 7 was. He got IT on with us and they worked some sort of magic in the background to get it going. They sent me a new eSIM and I am connected and working. Couldn't be happier, both with my interaction with the company and the carrier service. Julio, well done! Thank You!
Date of experience: July 12, 2023
AP
Little guy beating the big boys
I have been with some of the big names in the industry, and I am finding the service from Red Pocket just as good for much less.
Date of experience: July 12, 2023
c
cozy
US
Great customer-facing CS but IT behind can be more efficient
Jan is very knowledgeable, and efficient in getting my numbers transferred across network to an esim plan. I almost have an instant connection but alas, the esim needs IT clearance to release the QR code. That seems to be an IT workflow design issue that redpocket needs to improve so the CS can deliver at the front end
Date of experience: July 10, 2023
ap
Service was very good and price was…
Service was very good and price was good also. The problem withRed Pocket is they will not release your number to port to a new company. They say is has been done but had to call back next day to have it done again. They put you on hold for a total of 45 minutes coming back every 15 minutes saying it will be a little longer. Finally got released and all good now.
Date of experience: July 8, 2023
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