Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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redpocket.com
All reviews
999 total • Write a review
Showing 871 - 880 of 995 reviews
CR
WARNING: if you travel for vacations: Red Pocket made my phone useless while on my honeymoon in another country for 2 weeks—zero data, No apologies.
(Prenote: really curious about all these 5-star reviews here that refer to how "CS Name" was super helpful--uh, real people don't call the person on chat "CS something".... these feel faked) -- Why I plan to leave Red Pocket: Went for vacation in the European Union and Red Pocket refused to let me buy temporary tourist travel data, even though they didn't offer it themselves. So much for Google Maps, Translate, texting my spouse, or purchases via phone in another country. Bought an iPhone 14 Pro through Red Pocket last year. It came with a modest discount, which came as a Visa gift card and required autopay. Check. I knew this came with a commitment - that's how they get their money back. I'm also used to MVNOs, and they don't have international roaming plans. But this hasn't been a problem in the past. Was using Visible last year on vacation, and it was no problem to order a tourist eSIM for 7 days in a country, just to get temporary data coverage. iPhones can handle up to 12 eSIMS. When we landed, I immediately connected to airport wifi, and purchased a tourist eSIM for data. Much to my surprise, it gave me an error when installing. I thought something had just gone wrong, and tried again. Finally figured out that Red Pocket had things locked. I contacted them as soon as I could (difficult with only wifi in another country--had to wait until the airbnb and navigate on a bus the old fashioned way - just asking questions of nice folks on the street!) and asked for them to resolve the issue. They gave me the line that many are probably familiar with—that they would not, because the unlock policy says the phone needs to be on the service for 365 days. I assumed I had to stay on the service for a year as a primary eSIM. I even knew I'd be paying for Red Pocket data while I was gone that I'd never use while out of the country. But I had NO IDEA that they wouldn't let me install a *secondary* eSIM while traveling on vacation. I guess I was naive on this. I asked if they'd sell me data service. But of course they don't offer service in the EU (or pretty much anywhere). So even though I'm remaining a paying customer... and you have no ability to sell me data... you're going to BLOCK me from buying temporary data from someone else? While on my honeymoon for two weeks... you effectively brick my phone in another country? Red Pocket customer service has never been great. But the value has been decent and I've been willing to put up with it. Even the hiccups nearly every month (on my renewal day sometimes often these is a 2-3 hour gap with no data!) Was still planning on staying with them. But this soured everything. Maybe the final straw / whatever. They bricked my phone when we really needed it most, in unfamiliar territory trying to navigate in another language. I'm cancelling and gone in 10 days when my 365 days are up and my phone unlocks (oh yeah - that's fun kicker - i was only 20 days away and have already paid for a year... and it was still a hard no).
Date of experience: September 26, 2023
PL
UNLIMITED is not UNLIMITED - No data beyond the throttling threshold
Here is what I sent to RedPocket: In the last 24 hours, redpocket disabled all data services to my number / phone 3 times. Every time I was told the problem was resolved, after spending about 25 minutes on the phone. The last time, the person indicated that while I was not doing anything wrong, the system had decided that my data needed to be suspended. She said not to worry, I could just call if it happened again. She said the system could not be changed. Then she put me on hold and I stayed on hold for 40 minutes. I hung up because it was clear she was not going to come back to me. I signed up for an UNLIMITED plan. It is not acceptable that I sign up for an unlimited plan, and while I use it reasonably (meaning I am not downloading tera bytes of data, only regular web browsing and youtube like streaming), that the "system" disables my data every hour and that I am required to call to fix it. I cannot believe that this is the product redpocket wants to sell. Because to me, it is fraud. I paid for an unlimited data plan (albeit throttled above 30Gb as per the fine print), and if redpocket requires me to call every hour to have this service, that should be indicated in the advertising : "UNLIMITED BUT REQUIRES A CALL OF 20 MINUTES MINIMUM TO OUR SUPPORT SERVICE ROUGHLY EVERY HOUR OF USAGE").
Date of experience: September 25, 2023
jc
stable, fast
Good customer service, stable and fast
Date of experience: September 25, 2023
Gn
Great customer service and tech support…
Great customer service and tech support from RP CS Stephen. He was kind and helpful (:
Date of experience: September 22, 2023
D
Del
US
CS Miel is a total boss
CS Miel is a total boss. Despite a massive pile of issues, and despite picking up where another tech left off, CS Miel made sure i was making calls before they let me go. My previous provider tried every way possible to not spend time with me working on these issues, and had my zip incorrect in their records which caused number porting issues. Not a problem for CS Miel! even after account errors on my part and website issues i couldnt explain, they stuck it out, and made the problems go away. I saw the 5g logo on my phone for the first time today, and i have full bars in the middle of nowhere. I would have liked to not have had any issues at all, but though i did have a pile of issues, CS Miel crushed them with skill, and stayed pro the whole time. Promote this person and raise their pay IMMEDIATELY. Thank you for reading.
Date of experience: September 21, 2023
Da
Awesome!
A plan that everyone can afford and the strongest signal strength in our area according to past carriers!
Date of experience: September 21, 2023
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