Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
redpocket.com
All reviews
999 total • Write a review
Showing 881 - 890 of 995 reviews
DJ
Easy to switch to works great and…
Easy to switch to works great and affordable
Date of experience: September 16, 2023
G
Nightmare after nightmare
Coverage is fine unlike my previous provider but customer service is HORRIBLE. Way to many "gotchya" experiences. My previous carrier was under Verizon and I wanted to stay under them on red pocket. All is fine until the number transfer. I accidentally submitted the wrong PIN so my old carrier rejected. Red pocket refused to send a new request even though my old carrier needed it. They said they had to cancel the old one and then wait 24 hours after 2 hours worth of arguing with them while at work. Turns out I could submit it myself when I got home from work. so the customer service agent either didn't know what they were doing or they lied to me. Instance 2: hotspot would not work. I got their chat but "Gotcha!" hotspot is only available for iPhones for Verizon, and refused to fix it or make it right so they sent me to covergenius. I ordered a new sim for their GSMA (AT&T) and waited a week and nothing so I chatted them again but "Gotcha!" covergenious is for esim only! So now I'm waiting for my AT&T sim to arrive and customer service is only helpful when you've had your wits end. The coverage better be worth is because I'm starting to look else where. Hasn't even been 2 weeks guys. Come on. UPDATE: I received NO private message from them. No apologies, nothing to make it right, nothing. Pathetic.
Date of experience: September 16, 2023
NW
Great!
Clear, simple instructions and polite, helpful personal assistance when needed. And the prices!
Date of experience: September 16, 2023
PB
great customer service
great service from CS Leslie
Date of experience: September 15, 2023
cm
I regret redpocket
I have attempted too use red pocket for 3 days now and in this time I have had no internet access. I texted the message line to get no reply. I called to get help and they said I cannot get help when I call on this line. I sent a message to the email line who replied telling me I was already helped which I wasn't. So I called in again and got no help. I sent a second email to get the same response. I cannot understand anyone I talk to with all the background noise and no one wants to help. Huge mistake using red pocket.
Date of experience: September 14, 2023
GK
Excellent
Great plans, great network coverage, good customer support staff.
Date of experience: September 13, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.