RedPocket Mobile
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UNLIMITED is not UNLIMITED - No data beyond the throttling threshold
Here is what I sent to RedPocket: In the last 24 hours, redpocket disabled all data services to my number / phone 3 times. Every time I was told the problem was resolved, after spending about 25 minutes on the phone. The last time, the person indicated that while I was not doing anything wrong, the system had decided that my data needed to be suspended. She said not to worry, I could just call if it happened again. She said the system could not be changed. Then she put me on hold and I stayed on hold for 40 minutes. I hung up because it was clear she was not going to come back to me. I signed up for an UNLIMITED plan. It is not acceptable that I sign up for an unlimited plan, and while I use it reasonably (meaning I am not downloading tera bytes of data, only regular web browsing and youtube like streaming), that the "system" disables my data every hour and that I am required to call to fix it. I cannot believe that this is the product redpocket wants to sell. Because to me, it is fraud. I paid for an unlimited data plan (albeit throttled above 30Gb as per the fine print), and if redpocket requires me to call every hour to have this service, that should be indicated in the advertising : "UNLIMITED BUT REQUIRES A CALL OF 20 MINUTES MINIMUM TO OUR SUPPORT SERVICE ROUGHLY EVERY HOUR OF USAGE").