Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 121 - 130 of 995 reviews
TM
RP CS Stephen quickly and…
RP CS Stephen quickly and professionally reset my voicemail.
Date of experience: March 11, 2025
MT
Thank you RP CS Stephen for figuring…
Thank you RP CS Stephen for figuring out the issue I was having in setting up my account! Super Helpful!
Date of experience: March 10, 2025
RK
Red pocket’s poor and dishonorable service
Red pocket used to be good. But over the last couple years they have become progressively worse. Very poor customer service with such difficulty understanding them. It takes so long to achieve any resolution to a problem that I have memorized their ‘on-hold’ tune! The latest fiasco is that I cancelled a line on our account to find out that a month later they charged us for that line. I went to our account and found it had been reactivated. They said they can’t give a refund because it is more than 7 days since the charge!! But they charged us without authorization on a closed line! Crazy and very wrong.
Date of experience: March 9, 2025
R
Ryan
US
>3 weeks to port in a land line with…
>3 weeks to port in a land line with too much finger pointing. Claims 24hr port in. Lies. >Friendly customer service, but ineffective. Absolutely refuse to help without your device in hand. >Voicemail box consistency issues. for a user who depends on VM, this is a deal breaker. Overall i'm not impressed in the slightest with this service. CS TARA was a wall. Asked to escalate multiple times with failure.
Date of experience: March 7, 2025
CD
Avoid RedPocket—They Falsely Labeled Me a Fraud and Cost Me My Long-Held Number
I signed up on March 3rd and ported a phone number I’ve owned for years. The very next morning, my service was cut off. When I reached out via live chat, they requested proof of address ID, which I promptly provided. Yet, 36 hours later, I was informed that my service had been canceled because of alleged “fraud”–a claim that is entirely untrue. I tried requesting a phone call to resolve the issue, but apparently, the department in charge is unreachable. As a result, my account has been closed, and I now risk permanently losing a phone number I’ve had for years. I’m doing everything I can to recover it, but this has been a nightmare. Bottom line: Do not use RedPocket! My experience has been nothing short of frustrating, and I will be sharing this warning everywhere possible.
Date of experience: March 6, 2025
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