Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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redpocket.com
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Showing 131 - 140 of 995 reviews
TF
"Unreasonable" Service
I switched to Red Pocket from Verizon in early May 2024 and kept my account active through January 2025. Any reasonable consumer will understand the word unlimited to mean “unrestricted, unconditional, without limit” (see dictionary definition) and expect their service to continue to be functional, no matter how slow it may be. When I first saw this word in Red Pocket’s advertising and policies in early May, that is what I understood it to mean. Yet Red Pocket uses the word in the complete opposite manner: with restriction, conditional, and with limits. In their email responses to me (attempting to resolve the issues described below), they seemed to repeat this refrain ad nauseam: "We want to clarify that while we offer unlimited low-speed data, this does not equate to unrestricted or unreasonable usage.” They are literally redefining the word before our eyes. What is more, they explicitly claim the right to cut off service “for any reason at any time, in [their] sole discretion.” On that point alone, they should be held accountable for the crystal-clear and even brazen misuse of this word. Their conduct conflicted with their own policies. Now, it is totally reasonable that a cell service provider will need to manage their service to ensure that all subscribers have fair access. That is why they say that “unlimited does not mean unreasonable.” Okay, so how do they define unreasonable? In their policy, they explicitly define it as exceeding “an average of 30GB during the current billing month.” Once again, if they use the word unlimited, there shouldn’t be a limit. Notwithstanding, I asked them to provide my usage for the month in question. Altogether, it was a grand total of 6.7 GB. As you can see, that is nowhere near 30GB and their definition of unreasonable. As such, I was totally within the bounds of their policy; I did not use their services “unreasonably,” and yet they still cut off my data service. They state that the resulting reduction of one’s service decreases to speeds of “approx. 64-256kbps, which is usually sufficient for most mobile internet activities, such as email, social media (e.g. Facebook), and maps, but is not suitable for video or audio streaming.” First, as far as I’ve researched, they make false claims to suggest that any of these apps can function at 64 kbps. Most require at least 100kbps. Also, their Open Internet Statement shows that the absolute bare minimum speed I should be experiencing on any type of service is 5 mbps (500kb) with 4G LTE under the GSMT coverage. So their policy is also inconsistent with their Statement. I can attest that audio and video streaming did not work, but I will add that none of the other apps—any, mind you, that required internet—worked, either. They throttled my data to such a slow speed that every single one of my apps timed out, even if I used the most basic apps, and only had one open at a time. So, not only did they misuse the word unlimited by definition, not only did they falsely label my usage as “unreasonable” even according to their own policy, they also slowed my speeds to a dysfunctional state. Once again, I see no way to reasonably explain how this is unlimited, by any stretch of the imagination. I therefore contend that they should not be allowed to use this word, but must use a different word that implies limits. Or, if they continue to use the word, they must actually guarantee unlimited (without restriction, condition, or limit) service for each paid period at low, functional speeds after the subscriber’s high-speed balance runs out. This is because the usage of the word unlimited as described above and their application of their policy is misleading, unethical, and perhaps even classist. They also do not abide by their own clearly-outlined policy; claiming that my usage was “unreasonable” even though I was clearly well below their prescribed amount and providing low-speed data that was below functional thresholds for even the most basic of apps. They need to be held accountable.
Date of experience: March 4, 2025
JM
Uncomplicated Process
Straight forward, uncomplicated process.
Date of experience: March 3, 2025
AD
Shanti my representative was extremely…
Shanti my representative was extremely patient and dedicated to getting me set up with Red Pocket Mobile. Held my hand for a couple hours at least. I am very pleased with my red pocket experience so far.
Date of experience: February 27, 2025
aa
helpful and approachable
Really helpful. Thanks
Date of experience: February 27, 2025
SI
RP CS Stephen is very patient and…
RP CS Stephen is very patient and walked me through the process and made my new number activated in no time.
Date of experience: February 26, 2025
Ci
Activating Service
RP CS Stephen was very helpful and succeeded in setting up my service which has been pending for 2 months.
Date of experience: February 17, 2025
KB
Leslie is a kind person but above all
Leslie is a kind person but above all, very patient, professional and efficient. I’ll definitely tell more of my people about using RedPocket because of of her.
Date of experience: February 14, 2025
Ac
I signed up for RedPocket and wish I…
I signed up for RedPocket and wish I hadn't. I recommend other people find a better provider. I chatted with a rep who despite giving her the EMEI could not confirm that my phone was compatible. The most basic question she should have been able to answer, yet she was expecting to sign me up when I could not even get that confirmed. I spent 30 minutes on that chat. I gave her a thumbs down ans she had the nerve to ask me to change my rating of her. I ended up calling to get a rep that was more knowledgeable to get that answer and answers to some additional questions. As that rep was better I ended up buying the service. I received the confirmation of my order and the physical SIM was supposed to arrive in 3 business days. It did NOT. I started a chat on Day 4. The agent says the shipping department messed up and never shipped the SIM. I said, now that we know that, and it was Red Pocket's mistake, they needed to ship it Express mail to get it to me asap as my other plan was ending and I could not be without a phone. The agent refused. I asked for a tracking number so I could know it was shipped and when I might get it. He said it would be shipped that day and I would get the tracking number then. I told him how could I trust that would happen as it didn't happen when I ordered the service. He 'promised'. I spent 40 minutes of MY VALUABLE time trying to get help for RedPocket's mistake. I never got a confirmation SIM was shipped nor a tracking number. So was completely in the dark again. I then called today, got a clearly foreign rep who could barely speak English and refused to give me her name when I asked for it as I have been documenting every contact with this horrible company. Then she lied and told me her name was Shawn. I asked where was was, she told me California, and am sure she was lying about that to by the way she hesitated. I asked for a manager. She refused multiple times despite explaining I don't have the time to deal with someone not empowered to do what needs to be done. She disconnected me. I called back and got another rep. I said nothing personal, but I need to speak to a manager as I have not been getting any help or truth from the reps I have been dealing with. This was my 4th contact with so called customer service reps who have not helped. This call ended up being 45 minutes again of my time. I am NOT getting paid to fix their problems and get the runaround. This last agent never got me a manager despite asking 5 times. Despite telling him the company had messed up and I needed to escalate getting help. I even told him I need my phone to be working as I have an 81 year old mother in very poor health and need to be able to reach her, call doctors, and call an ambulance if needed. I have all the documentation of names, dates, and the chat transcripts to prove how uncaring, inefficient, incompetent, and unpleasant it has been to try to get help. I paid my money, am a new customer, and this is how they have treated me? Don't expect any better as again I chatted/called and 4 agents did NOTHING. I suggest getting a plan from Tello or from a brick and mortar store like TMobile as then you can deal with people in person instead of them hiding from helping you.
Date of experience: February 12, 2025
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