Review summary

RedAwning Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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MH

Michelle Hammer

1 out of 5 stars
Hosts beware

Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read

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J

JZ

1 out of 5 stars
Lack of professionalism and knowledge

I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.

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c

customer

1 out of 5 stars
Cancelaron mi estancia de último momento

Cancelaron mi estancia de último momento

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LN

Linda Nagel

5 out of 5 stars
“This townhome was absolutely perfect…

“This townhome was absolutely perfect for UofI graduation in May! The location was 2 blocks from commencement making it ideal for every type of event associated with the university. The accommodations included every detail possible - tastefully decorated.”

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All reviews

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Showing 871 - 880 of 996 reviews
c

Me cancelaron el día que llegaba al…

Me cancelaron el día que llegaba al hotel y sigo esperando mi reembolso

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c

Put my food down on the bed and I had…

Put my food down on the bed and I had ants living with me for 2 days. Couldn't call the number on the door because they didn't have whatsapp and it was raining. Everytime I went to the front desk nobody was there.

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JS

Live chat very helpful!!

Great properties, zero haste and live chat was very helpful!!

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c

Representatives very attentive

Representatives very attentive

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MR

I have now received 16 confirmation…

I have now received 16 confirmation notices. This is so ridiculous!!!!

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J

You communicate through email and chats.

I booked this vacation through the Marriott Bonvoy site so I expected Marriott quality. Mistake. I had to request arrival confirmation and check in information several times. All done through chats. The confirmation came hours before arrival which added stress. I was pressured by the guard to buy a gate pass, when I checked in the person at the desk told me that pass was for the guards convenience, they don’t have to verify you each time you come in. A parking pass printed does the same thing but I digress. Overall this was a disappointing experience and the rental unit was equally disappointing. Not being able to speak to someone in person was frustrating and not helpful.

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c

Excellent communication from the…

Excellent communication from the property manager.

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c

Too much hassle

A recent booking required me to verify my identity through an app and a Red Awning chat process. I assumed this would make check in more streamlined but it did not, I still had to present my driver's license etc. I have never had to do so much extra work just to book a room. In addition, the initial payment to my card was in USD so I had to contact them AGAIN to return to payment an process it for the amount advertised in Canadian dollars. Like everyone, I've got a busy life and don't need a million extra steps for a process that should be simple.

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S

April getaway

Easy navigation through the site to look at property we are interested in.

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T-

Worst lodging booking process...

Received first email to me that was threatening to cancel my 'fully paid' reservation and lose entire payment (which was required to make reservation) if I didn't respond to this initial request within 12 hours of email requesting verification. What if I was on a flight to Australia as an example - how could I have responded, and why threaten people who have already fully paid the entire amount? Extremely invasive verification process requires way more personal information than ever needed by any other hotel, airline, utilities verification services - Invading my right to protect my personal information. I would gladly cancelled this entire reservation if I wouldn't loose my entire payment. I expected better customer service from the Ritz organization, and then to be told that this is managed by Red Awning and that Berkshire Hathaway Colorado Properties will be my local host. Last item, I receive several lengthy concatenated chain emails(of prior emails to me) that are repeating and confusing. Throughout my 40 years of traveling I have never endured such a painful reservation process and advise everyone to avoid at all costs. Wonder if this will be published - bets? What went wrong ? Everything from the start.

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