RedAwning Vacation Rentals
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Worst lodging booking process...
Received first email to me that was threatening to cancel my 'fully paid' reservation and lose entire payment (which was required to make reservation) if I didn't respond to this initial request within 12 hours of email requesting verification. What if I was on a flight to Australia as an example - how could I have responded, and why threaten people who have already fully paid the entire amount? Extremely invasive verification process requires way more personal information than ever needed by any other hotel, airline, utilities verification services - Invading my right to protect my personal information. I would gladly cancelled this entire reservation if I wouldn't loose my entire payment. I expected better customer service from the Ritz organization, and then to be told that this is managed by Red Awning and that Berkshire Hathaway Colorado Properties will be my local host. Last item, I receive several lengthy concatenated chain emails(of prior emails to me) that are repeating and confusing. Throughout my 40 years of traveling I have never endured such a painful reservation process and advise everyone to avoid at all costs. Wonder if this will be published - bets? What went wrong ? Everything from the start.