Review summary

RedAwning Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

MH

Michelle Hammer

1 out of 5 stars
Hosts beware

Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read

J

JZ

1 out of 5 stars
Lack of professionalism and knowledge

I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.

c

customer

1 out of 5 stars
Cancelaron mi estancia de último momento

Cancelaron mi estancia de último momento

LN

Linda Nagel

5 out of 5 stars
“This townhome was absolutely perfect…

“This townhome was absolutely perfect for UofI graduation in May! The location was 2 blocks from commencement making it ideal for every type of event associated with the university. The accommodations included every detail possible - tastefully decorated.”

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Showing 991 - 996 of 996 reviews
M
2 out of 5 stars

2nd go around

Originally booked and before i could pay the room was rented out from under me, the 2nd room went 5 stars

Date of experience: January 30, 2024

RW
5 out of 5 stars

Just perfect

This was perfect. Anything we could need or want. We were comfortable and cozy. The gal I’m the registration office was so helpful, so kind. It was one night, yet just right. Many thanks.

Date of experience: January 30, 2024

M
4 out of 5 stars

Haven’t stayed in the home yet

We haven’t stayed at the home yet but I’ve received a ton of communication and everything is very thorough. At this point it’s almost been too much communication.

Date of experience: January 28, 2024

MH
5 out of 5 stars

It was very easy to book the property…

It was very easy to book the property and the overall experience was pleasant. Very good communication!

Date of experience: January 28, 2024

c
5 out of 5 stars

The website was easy to manage.

The website was easy to manage.

Date of experience: January 27, 2024

b
3 out of 5 stars

A disturbing lack of transparency

I found a disturbing lack of transparency. I was getting receipts from Red Awning (RA) and receipts from Park City Lodging (PCL) for different amounts. The receipts from RA were substantially greater than the receipts from PCL. No one could explain why. RA provides no services which would justify the greater price. Plus there is NO customer service with RA. RA can only be contacted by email or thru chat. It was an altogether unpleasant and confusing transaction.

Date of experience: January 27, 2024

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