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Review summary
Rebel Internet is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Impossible to get hold of someone that knows what they're talking about
UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or customer services capability. They promise to call back, never do. They promise to reply to emails, takes days. Router came misconfigured and locked so even when I connected to it via ethernet I was unable to manually setup the PPPoE settings. Waste of time, avoid.
EDIT: I have shared my details with you, feel free to call and I'd gladly give my direct feedback as I've been trying to do for the last few days.
Line did go down for a few days and they did everything they could to help asap, Kevin was very helpful and we got credit back for the next month due to the inconvenience.
Rebel persevered through a long, arduous process getting Openreach to install FTTP. Openreach would not allow me to initiate contact to arrange an appointment which is mind-numbingly short-sighted and unhelpful being a teacher that cannot take calls during the day.
I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafone, BT, and their labyrinthian, unfair contract terms and predatory 'customer service'.
Great product with no issues . The only broadband service that offers a monthly rolling contract. Call answers quickly, unlike the big boys . Excellent Customer service . I highly recommend them
I found REBEL internet an absolute breath of fresh air having recently transferred to them from VIRGIN. The new service was set up via REBEL’s coordinating with OPENREACH to connect cable to my home and a new junction box was fixed outside. REBEL were involved throughout and even smoothed the process by coordinating some preparatory work that was unexpectedly necessary. One wonderful aspect was that I was able to communicate with REBEL easily by both email and phone with no Bots and chats, but real people! I really like REBEL because they provide me with exactly the service they promise, they value their customers, and they don’t keep hiking charges mid-contract via invidious CPI+ pricing. I left VIRGIN because I felt they were abusing me as a customer with overpromised but underdelivered service, with a cost that was then increased substantially in quick succession and when I tried to leave they have a Byzantine system of obfuscation designed to make it as difficult as possible.
I really recommend REBEL internet, who have refreshed my trust that there are honest traders out there with good morals and new ideas if we can only find them.
Customer service is brilliant and problem solving and thoughtfulness for the problems we had, in the end a engineer was sent out and the old BT line was at fault! Thank you.
The best internet provider i have ever used,
I would give them six stars if possible.
Ok. So under the hood, it's Open Reach and HomePass. This is fine. The router and pods are great, far better than my old Netgear router even with custom firmware. But this isn't special sauce that earns them the sixth star. They get that for customer service.
I've used the Rebel internet customer service a few times on set up and with teething issues. No waiting on hold, no being transferred around, getting quality friendly responses and spot on technical support who work with you, not to a script.
If Rebel internet keep the same standard of service, I will never leave
Outstanding. No contract, they’re not going to tie you in for unnecessary contracts. I’ve never had better speeds OR service.
More importantly, during the summer we damaged our cable — on the Saturday circa 6pm we called and by Monday 4pm they had Openreach out repairing the fault and back online.
I’ve been with all the providers but Rebel are the one, finally a different approach to ISP.
Great customer service, on boarding process , and the quality of the modem is also quite good. therefore, my experience has been super successful thanks
I've almost forgotten the Virgin Media helpline number after getting Rebel
It's now been almost a few months since we added Rebel to our one/off Virgin Media fibre broadband service.
We'd typically have to reboot the Virgin Media hub 2 to 3 times a week (more on Friday's - no idea why) , and I still know the script when calling 150 or 151 (..."our tests are taking a little longer than expected..... "we've completed our tests and cannot find any faults" etc etc
Since we installed Rebel, all these problems have vanished and we've had to reboot the Virgin hub just once, I think, in the past few months.
The wifi now just works, fast speeds, none of the usual Virgin Media problems of being connected but not able to go online, helplines telling you "Our test do not show any problems in your area" (translation: your whole postcode area is down, we've no idea why, or when it will return").
The Rebel hubs have transformed our working from home experience into what it should always have been i.e. online almost all of the time. I've even cancelled the O2 mifi back-up I bought so we could still stay online when Virgin wifi was not working properly,
Totally recommend, especially to the many, many Virgin Media victims who can probably recite the 151 script from memory as well as I still can.....
And if Virgin Media is reading... yes, it's a new hub (another one) - the connections are fine - we live in that desert of good broadband signal known as London SW10 - have had engineer visits etc etc.
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