Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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I called in because I had two accounts against my name and had been paying into the incorrect one. Tyrone quickly sorted everything out and followed up with a confirmation email within minutes. Thanks, Tyrone!
Date of experience: December 2, 2024
Sales call, all annual usage and bill amounts provided. Agreed to switch as was informed bills would drop by £15 - £20 a month. Also advised I had £100 exit fee with current supplier. Direct debit set up for £20 more than current supplier fixed cost. So £240 per annum higher plus £100 exit fee. Currently pleading with old supplier to cancel switch and keep my tariff. Totally irresponsible.
Date of experience: December 2, 2024
Very helpful with last reading call for house move. Dealt with my issue promptly
Date of experience: November 30, 2024
Ashir has helped me solve my issue after I have put details incorrectly. Rebel energy has saved the day again with quick and easy resolution. Thank you so much
Date of experience: November 30, 2024
Very helpful to confirm my cancellation with Rebel Energy.
Date of experience: November 30, 2024
Incredible frustrating start to using Rebel energy. I moved in to my property and had to call three times before they actually sent me a bill. Each agent I spoke to the first two times, said they would email me personally or offered their personal email to send readings over. But each time nothing happened. I called up a third time today and finally, De-Juan was able to resolve my issues as it turned out my email had been spelled incorrectly. I will see how going forward my service is, cause it is great to be able to call up customer services and speak to someone straight away and not go through a million forms or ai bots or menus before getting to a person, however having this frustration at the beginning has been so stressful. I live alone and so waiting in fear of my first bill which was almost 2 months late has not been good. I've been in fear of putting the heating on for weeks cause of the anticipated cost right before Christmas. However I will give you a second chance after my service today from De-Juan thanks
Date of experience: November 30, 2024
Nosiviwe was very very helpful and diligent when I called up with my enquiry, everything was explained clearly and she made sure I’d received my correspondence before finishing the call. Polite, professional and great service
Date of experience: November 29, 2024
Efficient straight to the point, Queenie was very helpful
Date of experience: November 29, 2024
