Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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They are very helpful and understanding to any queries and are happy to help whenever they can
Date of experience: December 3, 2024
She was so humble and kind and helpful too.
Date of experience: December 3, 2024
Called In because I couldn't login to the web portal. Was given information to why and I am happy with the explanation. De-Juan also kindly verified everything was fine with my account and raised the appropriate actions needed going forward.
Date of experience: December 3, 2024
We had a 2nd generation smart meter installed to replace our old British Gas one which was previously working well. The new meter display just has a message saying failure to connect - the engineer who installed it said it will update soon however it still has not updated. I contacted their helpdesk a week later and now almost 2 months later it is still not working, and I have had numerous emails communications which keep saying they are looking into it. I am now told my signal is too weak and have asked for an official complaint be logged. This however does not help me know what my bills are and how much gas and electric we are using. I have been happy with the service for the past couple of years, but this is not good enough and I will be looking into moving providers ASAP.
Date of experience: December 3, 2024
Shannon has always been prompt to respond and handle any queries that I've had. An asset to the Rebel Energy team!
Date of experience: December 3, 2024
Simon was very understanding and helped me stay calm and remain positive and provided practical support. Rebel energy is the best.
Date of experience: December 2, 2024
US
Danwill at Rebel Energy is a brilliant Customer Service agent. I called with a potentially confusing issue to resolved, and yet he resolved it for me in a helpful, friendly and efficient way. Danwill should run customer service training for other companies! Thank you so much.
Date of experience: December 2, 2024
