Rebel Energy
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Incredible frustrating start to using…
Incredible frustrating start to using Rebel energy. I moved in to my property and had to call three times before they actually sent me a bill. Each agent I spoke to the first two times, said they would email me personally or offered their personal email to send readings over. But each time nothing happened. I called up a third time today and finally, De-Juan was able to resolve my issues as it turned out my email had been spelled incorrectly. I will see how going forward my service is, cause it is great to be able to call up customer services and speak to someone straight away and not go through a million forms or ai bots or menus before getting to a person, however having this frustration at the beginning has been so stressful. I live alone and so waiting in fear of my first bill which was almost 2 months late has not been good. I've been in fear of putting the heating on for weeks cause of the anticipated cost right before Christmas. However I will give you a second chance after my service today from De-Juan thanks