Rebel Energy
View company profile →
New smart meters display does not work
We had a 2nd generation smart meter installed to replace our old British Gas one which was previously working well. The new meter display just has a message saying failure to connect - the engineer who installed it said it will update soon however it still has not updated. I contacted their helpdesk a week later and now almost 2 months later it is still not working, and I have had numerous emails communications which keep saying they are looking into it. I am now told my signal is too weak and have asked for an official complaint be logged. This however does not help me know what my bills are and how much gas and electric we are using. I have been happy with the service for the past couple of years, but this is not good enough and I will be looking into moving providers ASAP.