Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Sarah was very responsive and helpful, completing all of my requests and giving me a useful understanding of how my energy bill payments work.
Date of experience: December 5, 2024
Kind and responsive operators
Date of experience: December 5, 2024
US
Sign up process not smooth. Called in and promised call back within 3 days and this wasn’t actioned. After I signed up online, was sent email to give meter Reading by 7 December. Went to vacant property to get meter readings (this is a two hour round trip for me) clicked on the link to download the app. I was not able to access the app as no email to confirm my account details were sent through. I called the helpline to be told that I did not need to submit a meter reading until my transfer from the old provider takes place in the next week. I was told I would not need to now give a meter reading until the start of January 2025. I read the email that was sent through by Rebel energy to me stating that I was to give a meter reading and explained all the problems in doing so. Celeste apologised and said that is an automatic email that is sent out and that she would raise it with back office because the information was incorrect. Celeste was apologetic and it is not her fault however I think this is a big oversight in the automation aspects of how rebel energy do their business. I hope that this is the last of the issues I have fingers crossed.
Date of experience: December 5, 2024
My query was finally answered to my satisfaction with a follow up email after contacting the customer service team. Thank you all
Date of experience: December 4, 2024
Fast service by the team to setup everything.
Date of experience: December 4, 2024
US
Rebel Energy overcharged me multiple times. I have had to call customer service 3 times to get this rectified, even providing multiple sets of meter readings. Each time I was assured this was sorted out, and I had to call back and fight for them to charge me the correct amount. When I finally left to go to a different provider, they overcharged me by over 100 pounds.
Date of experience: December 4, 2024
amazing customer support from Katie Roderick, could not have asked for more!
Date of experience: December 3, 2024
I had a great experience with Orphelia today. Clear communication and very supportive.
Date of experience: December 3, 2024
