Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Clear communication, polite and respectful.
Date of experience: December 6, 2024
De-Juan was very helpful and answered my questions clearly.
Date of experience: December 6, 2024
The call handler managed all my requests quickly and efficiently.
Date of experience: December 6, 2024
3 weeks later and Rebel Energy still hasn't sorted out my online account or sent me another link to try and activate the app again! I've called almost everyday and they keep on asking me to wait cos it's a technical issue. A letter came to our address which had my name spelled incorrectly and with an incorrect email address despite me picking this up over 2 weeks ago and correcting it with the customer service people. I'm afraid the whole setup smacks of sheer incompetence! I think they are a small company with limited resources. Reading other reviews makes me wonder about poor service / inaccurate bills. I have contacted my previous provider EDF and I will ask them to take over my gas and electricity supply very shortly.
Date of experience: December 6, 2024
US
Rebel Energy is the best electricity service provider, a company that truly cares about their customers. They're very affordable, with flexible payment plan as well. I will recommend Rebel Energy for every home. Thanks
Date of experience: December 6, 2024
Spoke with Orphelia she was very helpful and also patience. She also manage to resolve my issues within few minutes. The experience was Excellent
Date of experience: December 5, 2024
I called Rebel Energy and they solved my problem bery quickly
Date of experience: December 5, 2024
