Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
I was surprised of how fast someone picked up the call, it was seconds, and Celeste was very helpful. Thanks
Date of experience: December 7, 2024
Great customer service today from De Juan, very helpful In sorting out my direct debit query
Date of experience: December 7, 2024
US
A mixed review. The service I received from the third call ,from De-Juan, was excellent but the first two calls claimed I didn’t even have an account and redirected me to a completely different energy supplier. This resulted in hours of wasted time, if the first call had gone like the third I would have my gas sorted yesterday but now I’m left waiting for an emergency engineer instead.
Date of experience: December 7, 2024
Queenie was very helpful, She provided quick solution for my query.
Date of experience: December 7, 2024
Jaydrin was extremely helpful very polite and patient he was happy to repeat to me the advise he was giving I do have a hearing disability and don't always catch what the person is saying first time a very helpful young man Thank you This makes me think that i was right to choose your company for our energy kind regard Tina
Date of experience: December 6, 2024
