Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Spoke with Callum today to switch over to Rebel from Octopus and to switch from pay as you go to direct debit Much cheaper way saving a fair bit over the year Callum was very funny polite and very helpful…also honest and answered all my questions (and there was quite a few!!) off the top of his head very openly and honestly…was very impressed!! Keep up the good work Callum!
Date of experience: December 10, 2024
Jaydrin was very clear and confirmed what was happening on my account.
Date of experience: December 10, 2024
It is easy to contact them. They usually reply to inquiries within 12 hr.
Date of experience: December 10, 2024
US
I have to commend NicoleW of their Company Serviced department who was very friendly and empathetic. She was also, most importantly, both expeditious and efficient in addressing and solving my matter. I can’t speak for the entire company but if NicoleW is the norm and not the exception, it makes a very pleasant change.
Date of experience: December 10, 2024
Phoned today to check about payments and tariffs and if it would be better to change to a different one. I spoke to Neal S about this and he was lovely. He explained everything clearly and was really helpful. He made everything easy to understand and lovely to speak to.
Date of experience: December 10, 2024
I have received an letter today (09/12/2024) from you, summarizing that you are supplying my energy. In April this year I changed over to a new supplied. I called today to say that I don't want any more further contact as you weren't supplying me with energy. When I have called today, you have informed me that I owe money, but haven't sent me an invoice for the last 8 months. You were also unable to tell me how much money that I owed. When asking for a Manager, you said that there wasn't a single manager on shift, when asking to speak to someone else, the phone was left on until you manually disconnected me at 19:00 as your offices had closed. You have also provided conformation that I have moved over to Octopus on the 23rd April and that my account had been closed. From start to finish I have had numerous problems with your company, it seems that senior staff are not contactable, as well as your complaints department being unable to rectify any problems. I have sent another email this evening through a chain that already had several complaints regarding your company and the problems that I have encountered.
Date of experience: December 9, 2024
Queenie was extremely helpful in closing down my account following moving from my property. Very efficient service, many thanks.
Date of experience: December 9, 2024
