Rebel Energy
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Poor Service all round
I have received an letter today (09/12/2024) from you, summarizing that you are supplying my energy. In April this year I changed over to a new supplied. I called today to say that I don't want any more further contact as you weren't supplying me with energy. When I have called today, you have informed me that I owe money, but haven't sent me an invoice for the last 8 months. You were also unable to tell me how much money that I owed. When asking for a Manager, you said that there wasn't a single manager on shift, when asking to speak to someone else, the phone was left on until you manually disconnected me at 19:00 as your offices had closed. You have also provided conformation that I have moved over to Octopus on the 23rd April and that my account had been closed. From start to finish I have had numerous problems with your company, it seems that senior staff are not contactable, as well as your complaints department being unable to rectify any problems. I have sent another email this evening through a chain that already had several complaints regarding your company and the problems that I have encountered.