Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Not even with this company and they send me letter's like I'm their customer. This really annoyed me. Addressed to 'occupier' and sending me letter to log in to my account, a tariff is all lined out with a customer number... what on earth. Spammers.
Date of experience: December 9, 2024
Excellent customer service from Lucas (I may be getting the name wrong)
Date of experience: December 9, 2024
My request was dealt with in a very timely, professional and courteous manner.
Date of experience: December 9, 2024
I liked the swift response when I declined fixed energy billing, please keep it up.
Date of experience: December 9, 2024
I'm so happy that I was able to get the help I needed from jaydrin today... much appreciated 👏
Date of experience: December 9, 2024
Great customer service!
Date of experience: December 9, 2024
On contacting rebel energy i was very satisfied with the customer service whose name is Neals, he was extremely helpful and went the extra mile in reviewing my monthly tariff and reducing it by a good amount, he suggested we do this due to the amount of credit that was due to me. Neals was very friendly and polite explained everything extremely well. My refund was sent to me in good time. Thanks to Neals at rebel energy.
Date of experience: December 7, 2024
