Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
De jaun2as very helpful today help3d m3 sort out a few problems amazing polite person
Date of experience: December 11, 2024
Started the switching process today. Straight-forward process, and the website easy to navigate. I will be sending the switchover meter readings on Sunday so I will see how it goes from there but I'm pleased so far.
Date of experience: December 11, 2024
Lazola was very helpful in setting up the Switch for Gas from Edf to RebelEnergy. I did not ask Edf to take over supply of Gas from RebelEnergy nor did I ask RebelEnergy to switch Gas supply to Edf. Thank you Lazola Narinder
Date of experience: December 11, 2024
nice and warm customer service
Date of experience: December 11, 2024
I was unable to access the rebel energy app to provide my meter readings. Rebel replied that they were experiencing some problems with the app but I could send them via email but that they can actually also take them remotely.
Date of experience: December 10, 2024
