Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Thank you, Tony, for promptly answering all my questions
Date of experience: December 17, 2024
I've been getting hounded to pay a bill despite it not showing up in my account. I reached out to support for help as to why the bill wasn't appearing in my account. They said I set up a duplicate account and asked for my email. They said it would be updated. I looked at my account a few days later and still nothing so I reached out to support. It's now day 5 and I've received no response and no clarity. Bad service when you're hounding me to pay bills and I can't even access the bills on my account.
Date of experience: December 17, 2024
Charlton was thorough in attending to my enquiries, answered all my questions satisfactorily. I think it's a great company, I didn't have to stay a very long time on the waiting list on the phone too, I thought it was good.
Date of experience: December 17, 2024
Very helpful, a good company ecologically minded great prices staff/customer services are speedy to reply if info or queries arise. If your considering leaving your current energy supplier Definitely give Rebel a try
Date of experience: December 17, 2024
After months of emails from Rebel offering a meter upgrade I decided to take them up on it. I'm on an economy 7 Tariff which was made clear to them prior to them changing my meter as I have a storage heater and hot water tank which I store heat / heat water during off peak hours. They changed the meter on the Friday and for the whole weekend the off peak electricity was not working so i was unable to have any heating as I'm not in a financial position to use my heating on constantly during the day during peak hours. I call them on the Monday at 8am as I'm Working from home and cold, as I have been all weekend, assuming that there was an issue with meter set up and requested that someone be sent out asap to resolve the issue which i was told they would arrange. I don't hear anything back from them so i call back, speak to another advisor explaining the situation for them to tell me that someone has changed my Tariff. Why this was done only God knows and i was told that they would change it back and will let me know when it was done. Few hours go past and have not heard anything so i call back as i want to make sure that this is done before the end of the day so i can be assured my storage heater will work that night as i also suffer from damp and mould and was told it would be done. And guess what, It has not been done so its now 4 days I'll be without heat in winter due to no mistake of my own and cannot understand why this issue was not rectified straight away when the issue was a result of Rebel Energy Edit - received a call from Jason who was a great help unlike the customer service team and resolved the issue within hours. Very thankful to him for his efforts.
Date of experience: December 17, 2024
A good conversation with clear information well done
Date of experience: December 17, 2024
I messaged a question got a reply in a few hours :))
Date of experience: December 16, 2024
I had to barely wait any time at all after the automated message. Lazola was very efficient with finding the issue of the my inability to access the app, and when finding the estimate meter read, made sure that I did not overpay when he saw something incorrect. High appreciated the help and how he looked out for me.
Date of experience: December 16, 2024
Lazola was a very friendly voice, at the end of the phone, who sorted my query quickly and efficiently. I wish more customer service people, from other companies, were more like him.
Date of experience: December 16, 2024
