Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Fast and efficient answer, plus all information needed attached. Thank you very much.
Date of experience: December 18, 2024
Neil S was on the ball with my new account and the savings by using Rebel Energy were significantly better than expected.
Date of experience: December 17, 2024
Spoke on the phone with Orphelia. She understood my request and help me resolve an issue about my bill. The corresponding emails came straight after the phone call and everything was sorted out.
Date of experience: December 17, 2024
Orphelia from rebel energy has been very helpful each time I’ve reached out with an issue. I am still having ongoing issues with my smart meter but am being supported in these issues by the rebel team
Date of experience: December 17, 2024
Orphelia was really helpful with answering my queries regarding my bill and how smart meter work and how they read it remotely. Polite and concise.
Date of experience: December 17, 2024
US
Very helpful and professional service. Ashir helped set up my account and direct debit. Very informative. So easy and straight forward. Have been dealing with a lot of different suppliers recently in closing a business and moving into a new home - and this company was without a doubt the most easiest one to deal with - Thank you!
Date of experience: December 17, 2024
Very quick to answer Customer adviser was very helpful and polite
Date of experience: December 17, 2024
